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Orbi MR 2.1 issues update 3/9/18
Let me give you a quick update on the status since the last time we posted. Over the last several weeks, we assembled a cross functional team, locked them in a room with food and coffee and dedicated them to addressing some disconnect issues with the OrbiOS 2.1 software, specifically related to Satellite backhaul connectivity, and with clients attached to the Satellite.
We believe that they have a common software bug and we’re in the late stages of fixing these issues. We hope to be releasing a new build very soon and will keep you updated as things progress.
Thank you for your patience.
Orbi Product Management
Check out this post for an update on this issue:
https://community.netgear.com/t5/Orbi/Orbi-MR-2-1-Update-3-23-18/m-p/1533584#M26234
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I bought NetGear Orbi because of the good reviews and I had bad experience with Linksys (granted that was more than a decade ago).
One of the key feature is ethernet backhaul, without which I would not have pick up Orbi. However with ethernet backhaul, sometimes my devices cannot even get IP address. I need to remove the ethernet cable before things normalized.
What's most disgusting is that NetGear is still marketing Orbi in Singapore as having ethernet backhaul as one key feature .......
- Soooo, I just bought an Orbi system specifically for the Circle integration that is advertised all over the place, and it doesn’t work? Do the Nighthawk routers work with Circle? Or have the same issues?
Hi Netgear, What I would like to see is the ability to return these systems to you directly for a refund or credit to buy a different system until these issues are resolved. Those of us that have no way of returning it back to the store front in which we bought it from are out $400. if you are going to sell me a system that has only $200 worth of features that actually work i think it's only fair. Im supprised there is not more people taking these issues to social media but I intend to tonight.
- I am also out $400, and want a refund. I spent 6 months on phone support, with them. It got me nowhere, except the fact that it got me past a 90 day return window. I finally had to buy a new system, so I could have stable internet, again. Netgear, please give me my money back!
Netgear is not ,going to give you any money back. I agree we have beed screwed by them but do you really think they care. If they did they would have fixed this issue right away.
No they kept telling people to reset the system for months before admitting there was a problem.
I would love a refund it would pay for my Velop system. Buy I doubt they care enough about customer safisfaction. They are just worried about making money.
hmm, reading all these negative posts I'm betting paranoid that I might end up in the same situation. Currently I have no issues. I am not using the backhaul feature - which is likely the main reason for not having issues. I have one day left to return it and get a Velop instead. I am torn....I might need that backhaul eventually.
It seems those of you who switched believe you've made the right choice. The evidence in better customer support and warranty seems to speak for a switch. There has been no update since the OP on the subject, while it sounded like they are close to a solution. Maybe tomorrow I'll be throwing dice.
- I’m way past my return period as I’ve had my system since the beginning. It was very stable, however as of the last month or so, it deteriorated to requiring multiple reboots daily, even with a full factory reset and the firmware dialed back to the last known “safe” level. Buffering, stability loss ... absolutely nuts. I bought a 3 mesh Tenda Nova MW6 for $139 and it rocks ... 0 loss, no buffering all over wireless backhaul even though Ethernet is supported. Slight speed loss is nothing compared to the stability gain.
Is it more stable running Orbi in AP mode? or Beta has improved stability?
ok, since I cannot edit my own post above..
I decided to start the return process tomorrow and ordered the Velop which will arrive Sunday. I have a week to compare the two before I have to ship the Orbi back. I will then make the decision which one to keep.
Cheers
- My Orbi has been rock solid since 2.1.18, up over 50 days now and I get amazing speeds from both router and satellite (connected by Wi-Fi) I contribute this to add a little balance to the conversation.
I also had no problems for 9 - 10 months. And then they added more features. And then the disconnects started.
They must be aware of this as they only want to give 90 days of support before you have tp pay.
- Thanks for the update! I laughed so hard at the image of people being locked in at Netgear HQ until they get it done.
Can you give us some insight into what happened during the development process that caused these issues.
From what I read, the OS is a mash of different OS's into one. Im guessing this caused the code to become waaay harder to work with than initially intended.
any other insights would be very appreciated
Thanks for the hard work Netgear!I have been testing a discarded RBK50 for a couple of weeks. Honestly, I have not experienced any of the issues many of you are complaining about. Oh, there was once that I went from WIFI to wired backhaul and the system would not communicate. But, waiting a couple of minutes settled the system out. I have loaded firmware from the initial 2.0 release to the 2.2 beta - no problems. One thing I do is a factory reset after an upgrade. I am not in a WIFI dense neighborhood and have a s l o w DSL connection.
I have investigated the Velop and Nova mesh systems and find them lacking even though they seem to have good reviews. Lack ethernet ports and USB connections. Depend upon iOS or Android app and not web browser configuration. Works with Alexa? A real security risk!
I'll likely give the Orbi to a good home once the 2.2 firmware is released and not consider the Velop or Nova at all.
I have been experiencing very irritating internet connection loss multiple times during the day on both satellites since 2.0, and can verify that they persist in MR 2.1 as well (2.1.2.18) . Is there any chance that I could get access to the 2.2 beta?
- I just received the 2.1.3.2 Orbi Beta Firmware Today. After asking Netgear support if I will be notified of future Beta updates, they said that I would have to find that information out through the community boards or specifically ask Netgear support if there is an updated beta version available to download.
j1nwrote:
I just received the 2.1.3.2 Orbi Beta Firmware Today. After asking Netgear support if I will be notified of future Beta updates, they said that I would have to find that information out through the community boards or specifically ask Netgear support if there is an updated beta version available to download.Looks like they fed you a line. Next release is supposed to be in the 2.2 series like the current beta 2.2.0.30. Have no idea where they came up with 2.1.3.2 as the highest rev is 2.1.2.18
I'm using version 2.1.2.18. It has a ~40% availability. I find it very disturbing that Netgear could not fix a problem like this in months. How long must we wait? Can you recall this product and give us a working alternative?
Will this update also address the DoS Arp issues, where it drops the uplink, then shapes the uplink to under 1mbps?
AmitRwrote:
we assembled a cross functional team, locked them in a room with food and coffee
Has someone checked, if they are still alive or if they need some more food or stronger coffee maybe ? :mantongue:
Any timelines ?
computerpfutziwrote:AmitRwrote:
we assembled a cross functional team, locked them in a room with food and coffee
Has someone checked, if they are still alive or if they need some more food or stronger coffee maybe ? :mantongue:
Any timelines ?
that's funny.
Getting stellar performance wired or wireless.
So i have my main router up on a 2nd story at one end of my 5000sq ft house, and the 1 Satellite in a office room at the opposite end of the house. I'd say theres 3 walls between them, same wood/drywall materials. I have two non managed switches between the Satellite and router that connects them over the back haul.
Yes I would move the Satellie farther away. Having it too close could be a cause of problems as well.
Using a Beta version. :smileywink:
Mine's about 3500sf w/out the basement and I have both the router and satellite on the main floor. My family room and sunroom are offset from the core so I thought my current placement was best to cover the whole house (second storey and basement). Obviously the main floor gets excellent performance and the second floor and basement get good coverage. If I can get a beta 2.1.x or the 2.2 unicorn I will test wired backhaul.
You'll need to contact NG support and see whats up.
Let us know the results of current FW version. See if it works for you. Again you can always revert back to Wireless BH.
Starbuckywrote:Mine's about 3500sf w/out the basement and I have both the router and satellite on the main floor. My family room and sunroom are offset from the core so I thought my current placement was best to cover the whole house (second storey and basement). Obviously the main floor gets excellent performance and the second floor and basement get good coverage. If I can get a beta 2.1.x or the 2.2 unicorn I will test wired backhaul.
