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Forum Discussion
Orbi randomly dropping internet connection despite V2.0.0.74 update
Hi all,
I recently purchased an RBK50 Orbi + satellite router but it is dropping internet connection randomly despite updating firmware to the latest V2.0.0.74. This is more often the case upon waking up in the morning.
Any suggestions?
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I have the same issue, it did it today twice and every time I have to manually reset it with the supplied modem from my ISP, the problem here it's outside my apartment and it's really annoying thing ...
i got RBR50 + 2 RBS 50 all updated to V2.0.0.74
- Having same problem. Have to reset the Orbi router then everything works fine for awhile. Had to reset 5 times this morning. Worked great in previous firmware version after customer service helped me change a couple of settings. Why is it every time there's a firmware update I seem to have problems again?
Same problem.
After upgraded to 2.x, I faced drop connection randomly aroud 10 times per day.
I have to on-off the router, then it works for an hour or not.
So regret with the investment of US$400 for this new router.
If you are still having disconnect issues with the latest firmware send me a PM with your name email and phone and I will get you in contact with support to work on this.
Thanks
DarrenM
Ah, am glad it's not just me that's having this issue! I've just had a replacement router supplied by Netgear and having plugged it in this evening, it has reset itself twice in an hour. To me it looks like it's doing a power cycle of some sort as the router log clears when the connection drops. I'm in the UK, have Orbi in Router mode connected to a Virgin Media cable modem.
I am having the same disconnect nightmare. This is so disappointing after spending $400. I should have stayed with Asus... Sigh. Is Netgear offering refunds for this product that doesn't work? Wirecutter recommended this mesh solution! I'm emailing them next! Grrrr.
Firmware 2.0.0.74. MacOS High Sierra (10.13)
- My Orbi keeps losing internet connection daily and I have to reboot both the modem and wifi. How do I fix it?
- Call their tech support. If they can't help get a different router. That's what I did.
Your
ProductRBR50
Serial
Number4PM772530576C
using with Fios router.
Wifi continuously drops all day - have reset to factory settings and re-installed.
Still dropping. Kindly help!!
I have been having the same problems ever since the software update, and it's really becoming such a hassel with my security camera's they would be on for a few hours to bout a day then it would log off my security camera's and I would have to disconnect my secruity camera's from the outlet and connect it again, whihc I guess is lees of a hassel rebooting my Orb system, but the bad part is when my security camera's are off line that is the time I needed it the most. I wish Netgear would fix this update ASAP.
Unless your security camera can tell you what the strength of the wifi signal is to the camera, you may want to just adjust where you have your Orbi satellite - it's very possible that something else has changed around that time that you updated firmware. It's very possible that is a coincidence, and a new wifi signal in the neighborhood is interfering with yours.
You may also want to look for updates for your network devices including security cameras. Also try turning off UPnP and seeing what happens.
I have moved my Orbi satellite around my home and everywhere I place I have strong signal, I have scanned my area and no new networks were found. The security camera I am using is a Kuna Security camera and the firmware is up to date. In fact I switch one of my Kuna camera’# to my ISP’s router and have not have any problems since. My Alro camera is just on the other side of the wall by my Kuna Camera and it has not lost signal at all. My other Kuna Security camera is connected to my satellite orbi and that one occasionally looses signal unless I turn off and on again and it will work for a few hours to a day or two then looses connection again all this after the Orbi update before the update I never lost signal at all and was perfect while I was on vacation, but this new update has been disconnecting my camera connect to the Orbi system and my arlo never disconnects. I will try turning off th UPnP to see if this helps.
Yep. Same issue. Given that I have my cameras and security system connected to this thing, I'm looking for another option.
My Orbi disconnects too. It's annoying when im playing games. The ethernet disconnects too.
I have DISABLED the Daisy-Chain Topology in V2.0.0.74, and connection has become so much more stable. Have a try!
Yep I disabled that too. In fact I disabled everything. At this point I just need to keep the thing running. I don't care if its any faster if its shutting down all the time.
Thanks for the suggestion, giving that a whirl! Only have one satellite can't do any harm - famous last words with Orbi..
I'm having the same issue and I just bought my Orbi yesterday 10/13/2017. Come on Netgear you guys need to do something. Stop blaming everything on the update and take action!!
This has been a nightmare for me too. I got the 2.X firmware recently and it worked fine for a few days. In fact, those were the days when my Orbi worked the best. Then 3 days ago it started to drop the Internet 3-4 times a day. Searched the forum and did:
1. Fixed the timezone and checked the "adjust dst" box
2. Disable UPnP
3. Erase/reset the config
4. Disabled the daisy-chain (10 minutes later it promptly dropped the Internet!)
This has been the worst $400 I've spent, considering I had a very reliable Asus AC1200 before. Even when I just got it a few months ago it was a nightmare with slow speed. Just as I was going put the Asus back it started to become a bit more reliable with 1.12.x so I stayed on. Then 2.x came and it worked so well the first few days that I packed up my Asus and stored it away. But then the worst happened 3 days ago.
Come on Netgear, get your act together! Can't believe there are still positive reviews out there!
Another update: It dropped internet again this morning even after disabling daisy chain all all the other steps I mentioned above.
I ended up hard resetting Orbi. After hard reset, instead of restoring the configuration I only made the following changes:
1. Changed SSID
2. Created a guest network
3. Disabled daisy-chain
4. Enabled beamforming
5. Enabled MU-MIMO
6. Changed to correct timezone and checked the dst box
It's been on for 15 minutes now. Let's see how it goes...
So NO luck! All of the above steps got me a few hours before the internet connection was dropped again. Rebooted the router and now I am writing this update...
So in addition to the above I again disabled the UPnP. Now I am completely at a loss on what to do next. Can't trust this connection to do any web transaction. Any advice???
You guys at netgear should allow for a complete refund on this frustrating device. This product is nowhere close to ready and it's really unfair you've made some of us guinea pigs. Now, we need some follow up reviews to counter those glowing reviews...
- Hi there
My orbi router keeps dropping connection. It's getting really frustrated, I have tried all the steps listed in thread no bloody luck. Can anyone helpHave you got any other mesh devices on your network? I had an issue early on with Orbi where our SkyQ tv boxes which do their own mesh were running on the same channel as the Orbi which meant it kept dropping the connection to various devices. I just changed the channel on the Orbi and that solved the problem.
- It's not the wifi even on ethernet it drops internet connection.
Was working perfectly for last 8 months but this month it's really bad
I'm having the same issue, I think ever since the firmware update rolled out. Now my Obitalk phone service keeps disconnecting. Help please!
