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DomerIN's avatar
DomerIN
Guide
Aug 19, 2018

Orbi RBR50 Dropping Internet Connection Regularly

I have an Orbi RBR50 and RBS50 connected via wireless backhaul.  They have been working perfectly for a year.  For the past two weeks, the router has been dropping the Internet connection regularly, showing up as having no IP address.

 

Both Orbis have the 2.1.4.16 firmware.  I suspect that this firmware caused the problem.  I don't know when it downloaded and installed automatically, but this problem came out of the blue after a year of operation.

 

Support had me do a factory reset of the satellite and router and the connection worked for a few days, but now it is back to dropping every hour or so.

 

The cable modem is functioning fine.  When I connect a laptop directly to the cable modem, it picks up and IP address and is on the Internet fine.

 

I tried downgrading to an older firmware version but get an error that the firmware file is not valid.  I've tried downgrading both the satellite and the router.

 

Any advice?

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