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Forum Discussion
Orbi RBR50 frequently losing connection
I've had the Orbi RBR50 for nearly 2 years with no issues. Just a couple days ago, however, it has suddenly started losing connection several times a day. The connection is fine when I connect my PC directly to my modem, so it appears to be a problem with the router.
It will stay disconnected for a while until I manually reboot, or until it randomly recovers after a while. At one point websites on a browser would continue to (slowly) load, while other services or apps did not. Usually it just completely loses connection, however. Using Windows troubleshooter tried to suggest a problem with the DNS server.
Firmware is updated to v2.7.2.104.
50 Replies
I've been experiencing similar issues since the same firmware release was loaded. The only way I've been able to restore access to the internet, is to login to my Orbi, Select "Internet" then click the "APPLY" button. Within a minute everything comes back online.
You can use this for options to work around the issue (Option I is probably the one you want):
https://www.reddit.com/r/orbi/comments/m5l3vk/orbi_dropping_dns/
I disabled the Traffic Meter as suggested and my network has been stable for 2 days now. Seems to have done the trick. Thanks!
Lost of ways to temporarily relieve the problem.
- Reboot the router
- Reset the DNS settings (it doesn't seem to matter which option you choose or what DNS servers you popint to)
Essentially re-apply *anything* that causes the router to refresh it's network settings seems to work for a few hours.
Somewhat longer term solution is to go back to an older version of firmware (note: if you have a mesh network - you only need to rollback the router itself - NOT any of the satellites). I went back to the .102 version and it has been stable for roughly a week.
There are threads that describe using Voxel firmware but I have not tried that source.
I have been told Netgear is working on the issue so I expect at some point in the next ~days(?) there may be a new version that is designed to address this problem.
The only thing Netgear are working on is my nerves.
The NTP must be pointed elsewhere and the traffic measurement function turned off.
They also know as much about how DNS works as the Comcast crew knows (0).
However Xfinity DNS for me is stable and working well at the moment (a miracle no less).
The NTP change with the Channel stats thing turned off has been the deal clincher for me.
It has been very stable since these changes.
Stick with your ISP DNS settings
Yes but you have to do this every hour...very unstable.
hankster42 wrote:I've been experiencing similar issues since the same firmware release was loaded. The only way I've been able to restore access to the internet, is to login to my Orbi, Select "Internet" then click the "APPLY" button. Within a minute everything comes back online.
Yes but you have to do this every hour and it ain't stable.
Just disable Trafic stats and point NTP to stable NTP instance.
US Navy is solid.
Only thing you have to do is disable Traffic Meter. You can enable DST and either use NGs time server or something else. You don't have to do this every hour. Once TM is disabled. All will work normally.
What "fixed it" for me was changing the NTP server to something other than Netgear's (time.nist.gov, I believe) AND unchecking the "automatically adjust for DST" (not sure of the actual wording) option. My internet was solid for at least 2 days straight after I did that. I recently picked up an EdgeRouter and put my Orbi into AP mode so I couldn't tell you if the "fix" is still working or not, but it definitely looked promising.
I'm actually kind of grateful for the firmware bug. I've been eyeing an EdgeRouter for quite some time and this debacle finally pushed me to make the purchase, even with the additional $20 "COVID tax". I now get A's all across the board when doing a DSLReports speed test.
Glad it worked out for you, but my configuration had NTP using time.nist.gov and two openDNS static servers configured when I started experiencing the failures.
My guess is that by changing your NTP settings you actually forced the router to reset its network stack.
Experiencing the problem has described in this thread. Since the installation of firmware version v2.7.2.104 frequently losing internet access and the only way to restore access seems to be to reboot the router. This is highly disruptive when working remotely. In the year prior to installing firmware version v2.7.2.104 I don't recall ever having to reboot the router. For a novice, what seems be the concensus for a viable workaround until Netgear provides a fireware update that corrects the issue?
Thanks much in advance for an information that can be provided!
Do you have Traffic Meter enabled? if so, disable it:
hporcher wrote:Experiencing the problem has described in this thread. Since the installation of firmware version v2.7.2.104 frequently losing internet access and the only way to restore access seems to be to reboot the router. This is highly disruptive when working remotely. In the year prior to installing firmware version v2.7.2.104 I don't recall ever having to reboot the router. For a novice, what seems be the concensus for a viable workaround until Netgear provides a fireware update that corrects the issue?
Thanks much in advance for an information that can be provided!
Yes, had Traffic Meter enabled. Have disabled it and will monitor stability.
Thanks!
I had a message above where I was having this issue. What finally brought stability to my system was to uncheck the adjust for daylight savings time box and to move ahead my time zone by one hour. This was suggested by someone else. I do not have traffic monitoring on, so I suspect if you turn off traffic monitoring and address the daylight savings issue you might see some stability.
