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Forum Discussion
intgom
Oct 05, 2018Guide
Problems since switching ISP from Virgin to TalkTalk (UK)
Just switched from Virgin to TalkTalk and now having following issues when connected via Orbi:
- Cisco AnyConnect VPN won't connect
- random 404 errors on some web pages
- Can't download iOS apps
All work fine when connected to TalkTalk wifi so must be an Orbi or Orbi to TalkTalk router problem.
Any and all ideas welcome.
10 Replies
- FURRYe38Guru - Experienced User
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.- intgomGuide
Thanks for the reply. NG router is on firmware version 2.2.1.210 and TalkTalk router is a Sagemcom FAST 5364 v 3.00.
Looks like Option 3 is the only one from your list that I can get going, though it makes no difference.
- FURRYe38Guru - Experienced User
Does the sagecom modem/router have a DMZ?
intgom wrote:
Thanks for the reply. NG router is on firmware version 2.2.1.210 and TalkTalk router is a Sagemcom FAST 5364 v 3.00.
Looks like Option 3 is the only one from your list that I can get going, though it makes no difference.
- Retired_Member
intgom wrote:
All work fine when connected to TalkTalk wifi so must be an Orbi or Orbi to TalkTalk router problem.
Perhaps not.
The only thing that you changed is your ISP (TalkTalk). Start there.
Also it looks like the Sagemcom FAST 5364 v 3.00 is a Modem/router combo which requires special setup to work with the ORBI ROUTER.
- intgomGuide
Sorry, should have been clear: ISP changed but also router (comes with the package). Virgin was cable, new router is ADSL.
- Retired_Member
intgom wrote:
Sorry, should have been clear: ISP changed but also router (comes with the package). Virgin was cable, new router is ADSL.
Also it looks like the Sagemcom FAST 5364 v 3.00 is a Modem/router combo which requires special setup to work with the ORBI ROUTER.