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intgom's avatar
intgom
Guide
Oct 05, 2018

Problems since switching ISP from Virgin to TalkTalk (UK)

Just switched from Virgin to TalkTalk and now having following issues when connected via Orbi:

- Cisco AnyConnect VPN won't connect

- random 404 errors on some web pages

- Can't download iOS apps

 

All work fine when connected to TalkTalk wifi so must be an Orbi or Orbi to TalkTalk router problem.

 

Any and all ideas welcome.

10 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What FW is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

    Modem Combo Units:
    Couple of options,
    1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.

    • intgom's avatar
      intgom
      Guide

      Thanks for the reply.  NG router is on firmware version 2.2.1.210 and TalkTalk router is a Sagemcom FAST 5364 v 3.00.

      Looks like Option 3 is the only one from your list that I can get going, though it makes no difference.

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Does the sagecom modem/router have a DMZ?


        intgom wrote:

        Thanks for the reply.  NG router is on firmware version 2.2.1.210 and TalkTalk router is a Sagemcom FAST 5364 v 3.00.

        Looks like Option 3 is the only one from your list that I can get going, though it makes no difference.

         


         

  • Retired_Member's avatar
    Retired_Member

    intgom wrote:

     

     

    All work fine when connected to TalkTalk wifi so must be an Orbi or Orbi to TalkTalk router problem.

     

    Perhaps not.

     

    The only thing that you changed is your ISP (TalkTalk).  Start there.

     

    Also it looks like the Sagemcom FAST 5364 v 3.00 is a Modem/router combo which requires special setup to work with the ORBI ROUTER.


     

    • intgom's avatar
      intgom
      Guide

      Sorry, should have been clear:  ISP changed but also router (comes with the package).  Virgin was cable, new router is ADSL.

      • Retired_Member's avatar
        Retired_Member

        intgom wrote:

        Sorry, should have been clear:  ISP changed but also router (comes with the package).  Virgin was cable, new router is ADSL.


        Also it looks like the Sagemcom FAST 5364 v 3.00 is a Modem/router combo which requires special setup to work with the ORBI ROUTER.