Does anyone have the latest firmware for this device, Netgear support will not provide it.

Its again just a bloody disgrace to see how the support handles valid customer complaints and reproducable problems with their products. The same errors got reported about at least nine months ago and finally the "Network Experts" start investigating in May 2020.Providing the update file as a download would have been a no-brainer but Netgear doesnt give any **bleep** about the day-to-day users - Why don´t you directly recommend to just wait for the Nighthawk M3? Maybe that fixes the most simple stuff you can´t figure out yourself before releasing crap

FW NTGX24_10.13.05.00 does have IP Passthrough worked on Telstra model, MR2100-1TLAUS

wombatus Fully agree with you there, People are being sold these products only to find out later they dont do what you'd expect. I'm learning this all as i go, nearly bought an M2 today in telatra, but thought i'd best go and do my homework fully. When I seen it had the LAN port i though great, itll do what I want it to do , but it seems not..

For all those can't get the upgrade, please send private message to me with the model.json file. Thanks

GerardOz wrote: JohnPeng Carrier issues here in Aus John, telstra has the function disabled in their firmware We have engineers in Australia. I will let him to check an comment on this topic. Thanks

Netgear Nighthawk M2 Firmware Download

108 Replies

JohnPeng
NETGEAR Expert
Mar 09, 2020
We are going to release a new FW update early next week. Please standby,
- gavrook
  Guide
  Mar 26, 2020
  What happened to this supposed new firmware?
  - JohnPeng
    NETGEAR Expert
    Mar 26, 2020
    gavrook wrote:
    
    What happened to this supposed new firmware?
    
    The release has been published two weeks ago. Please do a manual FW update check.
    
    Thanks
ianstephens
Tutor
Apr 10, 2020
Same problem here - it gets stuck and nothing progresses after "Checking for updates...".
- Blanca_O
  NETGEAR Employee Retired
  Apr 12, 2020
  Hi ianstephens
  
  Do you have MR2100-100EUS?
  
  Regards,
  Blanca
  Community Team
  - ianstephens
    Tutor
    Apr 12, 2020
    Yes, we have the "unlocked" Non-Telsra European version. We can put any sim card in it.
GerardOz
Guide
May 11, 2020
Its a total joke on Netgears behalf then if theres people all with the same updates but got different functions. Does anyone know of a good comparable modem or router that'll take a sim and do the I.P. passthrough without all these problems? Ideally with remote access like nighthawk has. i'm looking for something stable too that doesn't need rebooting every day as its for my alarm and security on my house when I'm away for long spells. NBN in my area is a joke so have to be on the 4G.
- W1lliam
  Virtuoso
  May 11, 2020
  I am using unlocked MR2100-1TLAUS, with non-Australian carrier, maybe that is the major different?
  - GerardOz
    Guide
    May 11, 2020
    W1lliam How do you update yours thenas its an AUS model, it will have been telstra originally and your in a different country as your on a Non-australian carrier?
smiff1985
Initiate
Oct 13, 2020
Hi, I'm in the UK on EE with the following:
Firmware: NTGX24_10.13.09.00
Firmware build date: 2019/05/17
PRI: 03.01
Modem: SDX_10.21.01.01

Can you confirm if this is the latest firmare for this device please? I'd be surprised if it is. Main reason I ask is that I get the reboot issue/bootloop issue on occasion (plugged into USB-C charger, no battery inserted). It's a little bit frustrating really and I want to get this resolved or the device needs to go back.

Thanks very much.
- W1lliam
  Virtuoso
  Oct 13, 2020
  smiff1985 wrote:
  Hi, I'm in the UK on EE with the following:
  Firmware: NTGX24_10.13.09.00
  Firmware build date: 2019/05/17
  PRI: 03.01
  Modem: SDX_10.21.01.01
  
  Can you confirm if this is the latest firmare for this device please? I'd be surprised if it is. Main reason I ask is that I get the reboot issue/bootloop issue on occasion (plugged into USB-C charger, no battery inserted). It's a little bit frustrating really and I want to get this resolved or the device needs to go back.
  
  Thanks very much.
  
  smiff1985 you'd better to check if your charger supports QC3.0, especially on its rated 5V current number.
  - smiff1985
    Initiate
    Oct 13, 2020
    Are you suggesting that I'm not supplying enough power? I very much doubt that is the issue I'm afraid.
    
    First, I often use the official charger and cable. I'm not checking anything further on that as it's Netgear's own.
    
    I've tried it in various combinations with other chargers.
    
    All my other chargers support either or both QC and USB-PD.
    
    It's important to note that the official Netgear charger is a USB-A (wall plug end) to USB-C (M2 end). This charger only outputs at 2.0A at 5V, so the device doesn't require more than 10W. I use a USB-C to USB-C power point in my car which charges all my USB-C/lightning phones rapidly via USB-PD as I use an 18W output charger (Pixel 3 / iPhone XR / iPhone 11). So I doubt it's that either.
    
    And judging from this forum I don't think I'm unique in the issues I'm facing. There's a whole thread on reboot issues with the M2. When it doesn't reboot, it works really damn well. My main issue is that it's really unreliable.
- JohnPeng
  NETGEAR Expert
  Oct 13, 2020
  smiff1985 wrote:
  
  Hi, I'm in the UK on EE with the following:
  
  Firmware: NTGX24_10.13.09.00
  
  Firmware build date: 2019/05/17
  
  PRI: 03.01
  
  Modem: SDX_10.21.01.01
  
  Can you confirm if this is the latest firmare for this device please? I'd be surprised if it is. Main reason I ask is that I get the reboot issue/bootloop issue on occasion (plugged into USB-C charger, no battery inserted). It's a little bit frustrating really and I want to get this resolved or the device needs to go back.
  
  Thanks very much.
  
  Yes. I can confirm the release on your device is the latest one for EE UK.
  
  Thanks
  
  John
  - AyeAyeAye
    Apprentice
    Feb 15, 2021
    JohnPeng
    
    Two questions:
    
    What team at Netgear take the unlock requests from EE, I’ve been waiting two months.
    
    And...
    
    After M2 is unlocked from EE you can update to Netgear firmware (mine is as above post firmware).
    
    Thanks!
    
    Aye
smhick
Aspirant
Feb 15, 2021
Hi Just to confirm as the update feature on my device never seems to be able to successfully check for the latest firmware just continues to keep checking with no end in this process.

My device details below, can you confirm I'm on the latest firmware version.

Nighthawk M2
Hardware Version: 1.0
GUI Version: MR2100-100EUS_04.02.144.00
Firmware Version: NTGX24_10.17.01.00
PRI Version: 04.02
Modem Version SDX24_10.25.00.01
Firmware Build Date: 2020/01/09

Also this device was not purchased via a mobile provider.

Thanks
Nick
- Nicolas_Kleine
  Aspirant
  Aug 13, 2021
  Same here:
  Model: MR2100
  FW-Version: NTGX24_10.17.01.00
  PRI 04.02
  GUI Version: MR2100-100EUS_04.02.144.00
  - JohnPeng
    NETGEAR Expert
    Aug 13, 2021
    For M2 Upgrade issue, please try connecting via WiFi or Ethernet offline first. Then do the upgrade check.
    
    The latest M2 EUS FW is 10.17.08.00 and PRI 05.04
    
    Thanks
    
    John
jont-uk
Aspirant
Oct 05, 2021
Hi ... bought a refurbed, unlocked M2 from Amazon ... looks like normal UK firmware but John Peng's post intimates there is a new one ?

From scanning the posts it looks like EE blocks the firmware update process (pain as that's my network with a spare PAYG sim) - but if I stick my wife's Tesco/O2 sim in is still sits and spins on the checking firmware option ...

Do I need a genuine O2 data sim to get it to go through and check properly ?

Annoying there's no sideload via the usb port ?
- JohnPeng
  NETGEAR Expert
  Dec 19, 2021
  jont-uk wrote:
  
  Hi ... bought a refurbed, unlocked M2 from Amazon ... looks like normal UK firmware but John Peng's post intimates there is a new one ?
  
  From scanning the posts it looks like EE blocks the firmware update process (pain as that's my network with a spare PAYG sim) - but if I stick my wife's Tesco/O2 sim in is still sits and spins on the checking firmware option ...
  
  Do I need a genuine O2 data sim to get it to go through and check properly ?
  
  Annoying there's no sideload via the usb port ?
  
  Based on the screenshot, your device is MR2100-100EUS. There is a newer update for the device now. If you have the issue to check for update using SIM card, please try check for update when connecting through WiFi or Ethernet offloading.
  
  Thanks
BSL81
Tutor
Oct 25, 2022
how do i manually reset the firmware of a device to netgear standard. i have a telstra device and i want to move carriers and need to restore to a netgear default.
- W1lliam
  Virtuoso
  Oct 26, 2022
  There is no generic stock firmware for Telstra model, you can only get it unlocked with the carrier before moving to other carrier
  - BSL81
    Tutor
    Oct 26, 2022
    thanks, ive requested to have it unlocked by telstra already but it will still have their firmware. i also read and it may be mistaken that a further firmware update it wipes the unlock.
    
    will the modem be usable by another carrier that doesnt directly sell the m2? e.g. if i plug in my optus sim will it work?

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Netgear Nighthawk M2 Firmware Download