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Forum Discussion
Nighthawk M6 Pro Ethernet port
After recent automatic update, Ethernet port on nighthawk M6 Pro not working. Can toggle it on/off, but has no output signal. Any troubleshooting suggestions?
60 Replies
You should give us the option to rollback previous firmware, or just roll it back for us and make everybody happy while you guys take God knows how long to get another update out to fix the issue at hand. Thanks
I use firstnet with this device. MR6110. As of today, the ethernet port failed after the latest firmware update pushed itself through. Firstnet advised netgear is working to resolve the issue. Might consider upgrading to M7. Thoughts?
I also did all troubleshooting including pinhole factory reset and connecting directly to laptop, to no avail. Usual set up is to a mesh network as access points. Speeds went from 170 to 10 to now nothing lol.
Tried to set up as StevenL1 suggested (go to bridge mode and connect Ethernet to WAN on router). No joy for me. Could connect wireless but was unable to actually load any pages.
Installed refurbed MR6500 that came in today and all works as should. If there's ever a fix for this issue, I'll have a spare MR6500.
Sorry to hear it didn’t work for you with the ethernet to router in bridge mode. I just have a cheap TP link router from walmart
Glad to hear you’re back up and running with a new M6 though. Does it have the same firmware as the old? Going to be trying to call again tomorrow to see if I can finally connect to somebody
Not sure the version of firmware on the new M6. Once we had it up and running, didn't want to tink with it anymore.
We tried using a Linksys router that we no longer when we tested bridge mode. Not sure why it didn't work for us.
We'll see if another firmware version gets pushed out on this M6. Fingers crossed.
MR6150 here. Went into Settings/More and Ethernet, was disabled. Enabled it and said MR had to reboot. Continued. After MR was back to ready, ethernet connected PC gets internet from ethernet port on MR. IP Pass thru is not enabled.
new m7 works perfect, updated to current firmware. actually works better and better speeds than with the m6. would suggest calling and threaten to cancel your account thats how I got mine.
During my weekend tests of Firmware 1.2.1, I observed that the problem stemmed from the WLAN channel. Speeds were unstable on channels 52-64. Channels 36-48 showed no problems. Until now, I'd been using channels 52-64 because they weren't used in my area. Unfortunately, since I couldn't revert to the old firmware, I started using channels 36-48.
Are you saying the ethernet is fixed on different channels? Pardon my ignorance, but how do you change this exactly?
any tips on getting them to replace your m6 with m7?
do you happen to know if the update at fauld was from att or Netgear?
Adding in my details if it helps AT&T or NetGear figure out what in the world they have done.
This is the same as deuxcv listed but different from rcpax data.
Model: MR6500
Firmware Version: NTGX65 12.01.72.00
Firmware Build Date: 2025/07/29
Hardware Version: 1.0
Device Information
Hardware Version: 1.0
PRI Version: 04.09
AT&T
Web App Version: MR6500-1A1NAS_05.00.118.00
Modem Version: MPSS.DE.2.0-00989- OLYMPIC_GENALL_PACK-1.41921.6.45826.2
-- POSSIBLE (partial) FIX --
based on a suggestion in a reddit comment from @HairyFarmer465 on a post re: same matter, if you put it in bridge mode, it turns off wifi but ethernet works and doesn't cut out after 4 min!
https://www.reddit.com/r/NETGEAR/comments/1n9bnlr/nighthawk_m6_pro_help/
to put it in bridge mode... go to settings > ... more > IP Passthrough > ON -- device will reboot and then it will show a "BridgeMode" icon/button where it had previously showed the WI-FI icon.
i'm at 45 min now with a solid connection.
this shuts off its ability to be a wifi hotspot and the bridge mode might not work for everyone's needs, but as a temp fix, it's working for me so far.This worked for me, been back up and running for several hours now.
I was able to put it in bridge mode, connect ethernet to WAN port on router, and I now have Wifi signal and working Ethernet connections. Thanks again, and glad we found a simple bypass till it is permanently fixed again
I will check that out. My thanks as well. In the meantime I am using the wireless of the MR6500 for access.
I am also now set up as a bridge. They need to fix this.
after hours on technical support and advanced technical support with att, they convinced us to file a claim with Asurion and gave us a $200 statement credit for the 2 deductibles. we were hoping Asurion would agree to a m7 pro swap, and assured us that once the claim was finalized they could go in and attempt to change the replacement hardware. after the claim was finalized, they said they could NOT change it and would continue with the m6 pro replacement. and further said they couldn't even cancel the order.
based on one report on here where someone got att to send them m7pro replacement, i did one more try with att technical support and no luck getting them to cough up m7 pro replacements but they did over and over assure me that the replacements will be the latest hardware and with working firmware. i did at least get them to read this forum and like someone else here, they admitted to sending out a software update friday, but nothing toward taking responsibility.
att's assurance in the replacement working makes me wonder if not all hardware versions were affected by this update? mine is hardware version 1.0
Model: MR6500 // Firmware Version: NTGX65 12.01.72.00 // Firmware Build Date: 2025/07/29 // Hardware Version: 1.0
what is everyone else's hardware version? hoping replacement hardware version is somehow not affected.
I have the same hardware version and same problem. My dad has the regular Nighthawk M6 and his is also being affected by the update. He doesn’t use ethernet, but i asked him to check it out
I’ll be surprised if when you get the new one that there’s a different firmware, cause why is it available to your new one, but none of us got the update you know? Unless you don’t get the new one until an update comes out since they’re assuring it’ll be fixed
i agree. i'm not holding my breath for it to wo work, but if there's a different hardware build with for example a different modem, perhaps the firmware version is different or updated model wasn't affected by the bad update. if they don't work, i'll pusth them again to replace with the 7pro. either way, we're up and running again in bridge mode.
