Hi, My MR2100 last checked for a firmware update on 5/11/19 and is currently on NTGX24_10.16.03.00 When I press the "check for update" it just sits "checking" for ever and never completes. I have powered down and restarted but it is no different, device details says:- Nighthawk M2Hardware Version1.0Firmware VersionNTGX24_10.16.03.00Modem VersionSDX24_10.24.00.00GUI VersionMR2100-100EUS_04.02.124.00PRI Version03.02Firmware Build Date2019/08/02 Can anyone help?

THX John - good hint! I tried updating when Data Offloading was on LAN so NTP would go thru... and that worked! THXBJ

Nighthawk MR2100 M2 - Firmware no longer updating

35 Replies

JohnPeng
NETGEAR Expert
Apr 22, 2020
Please advise your country and carrier you are using.

Thanks
- Justin_Smith
  Initiate
  Apr 22, 2020
  I am in the UK and it's an EE sim in there :)
  - JohnPeng
    NETGEAR Expert
    Apr 22, 2020
    Justin_Smith wrote:
    
    I am in the UK and it's an EE sim in there :)
    
    It has been confirmed by one of EE UK customers that after he switch to another network, his device can be upgraded successfully.
    
    We are working with EE UK to resolve the issue.
    
    Thanks
Retired_Member
Jul 25, 2020
Hello Guys,

i have the same problem. Someone has a solution?

I come from Austria and this is my Model:
Nighthawk M2

Hardwareversion: 1.0
Firmwareversion: NTGX24_10.16.03.00
Modemversion: SDX24_10.24.00.00
GUI-Version: MR2100-100EUS_04.02.124.00
PRI-Version: 03.02
Firmware-Erstellungsdatum: 2019/08/02

Best Regards,
hellraver
- Retired_Member
  Jul 25, 2020
  Problem solved. I have reset the M2 to factory settings. Then an update was found and successfully downloaded and installed :-)
  - btromsdorf
    Tutor
    Jul 27, 2020
    Lucky you :) Firmware reset didn't work for me.
ulfertg
Initiate
Sep 11, 2020
I'm having this issue for month and just came back here to check if there is a solution available.
None of the workarounds descibed in thie thread worked for me.

I'm honestly pretty surprised that a company like Netgear seems to be having this much trouble just to get a basic function working again.
- Cage1010
  Guide
  Sep 16, 2020
  Hi, I have both MR1100 and MR2100, and I noticed that my MR1100 can have better performance than MR2100.
  Below link is the screen shot including MR1100 and MR2100 speedtest result and device information.
  Is there any firmware update for MR2100 to catch up the performance as MR1100?
  Thank you.
  
  Best regards, Cage.
  
  MR1100 SpeedTest and Device Info.
  https://drive.google.com/file/d/1qlFCRwTz-bOmpBPY4zNNkFr-hvs1cl4u/view?usp=sharing
  MR2100 SpeedTest and Device Info.
  https://drive.google.com/file/d/1FIwPUjUdY1DEs_DwbQLBYYK79QKjWJbh/view?usp=sharing
- shonky_gear
  Aspirant
  Oct 05, 2020
  i'm havng a hard time believing it too. but it's looking that way. i've tried data off load, alternative sim cards and i've evne tried piping through a VPN into a different country and nothing works. the NTP reasoning simply doesn't fly with me. this is looking like the most expensive piece of junk i've had the misfortune of buying.
  - JohnPeng
    NETGEAR Expert
    Oct 05, 2020
    shonky_gear wrote:
    
    i'm havng a hard time believing it too. but it's looking that way. i've tried data off load, alternative sim cards and i've evne tried piping through a VPN into a different country and nothing works. the NTP reasoning simply doesn't fly with me. this is looking like the most expensive piece of junk i've had the misfortune of buying.
    
    Could you please provide your country and carrier SIM cards you used? What is the FW version on your device now?
    
    Thanks
    
    John
zruiran
Aspirant
Oct 20, 2020
not updating,my router. how i get help?

Forum Discussion

Nighthawk MR2100 M2 - Firmware no longer updating