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Telstra MR1100 Nighthawk Data Usage Problems.
Hi All,
I know this topic has been raised before, but I cannot find an open discussion.
I have a Telstra MR1100/M1 modem, and since upgrading the firmware to NTG 9X50C_12.06.02.00, the display only shows, "Detecting Services."
I have tried rolling back the f irmware, but only get "Error16."
So, can anyone help or advise or direct me to a solution?
Mant thanks in advance.
I have to say Thank You to all your guys for your patience to wait for us to resolve the issue with Telstra.
Regards
48 Replies
Telstra made some changes on their data usage server and broke the data usage display on M1. We are testing a fix for this issue and will have it addressd soon in the next couple of weeks. Thanks for your patient.
Thanks for responding.
I look forward to a solution.
Again, many thanks.
- Will this solve the detecting service issue?
The "detecting service" error is where they are trying to detect the service to show the usage.
My system wasn't updating the usage so I factory reset it in the hopes of fixing it and now have the "detecting service" error.
Hi John P, Any news, it's now 16th January 2020!
Still the same problem!!
Regards
Telstra is testing our new release. I expected the fix will be pushed out by us in the next one or two weeks. Please standby.
Thanks for your patience.
I have done the update and it was successful. data usage is now visible.
Hi again
I have two telstra mr1100 so with nothing to lose I updated the second one and guess what it worked.
The only thing different from the first was it updated to PRI version 04.04 and I think 12.04.??.00 which did not work.
I then tried again and now have PRI 05.05 with 12.06.08.00 which is the same as my first nighthawk and it works.
Why one works and the other doesn't I will leave for you to think about.
Thanks for your help
The data usage issue was not caused by the FW. It was due to imcompatible server certificates. In PRI 05.05, the update certificates were loaded. That is why PRI 05.05 works and Pri 05.03 doesn't, even though they have the same FW version.
Thanks
For individuals that are having problems updating the software, I take it that you are trying to update through the dashboard? I had No problems with the download for the installation process through the netgear Mobile app. try this, if you don't have any success on the dashboard. once the firmware has been updated do a reset on the unit see if that fixes the issue.
I upgraded today following the prompts on the unit. All appears to be working fine now. Wish the software update would have been offered sooner. Still, the unit was working even though it didn't show some of the info. I had to look up the usage on my Telstra account.
- Eventually after another reboot the expiry date started showing correctly again.
I have the common Telstra problem of the 'Detecting Service' and am trying to upgrade the firmware but it's coming up with an error everytime I try the download.
My firmware version is the correct one but the PRI is 5.03.
How do I upgrade the PRI?
Hi,
I have the exact same issue, have "Detecting service" and trying to update FW (as it says there is one) but it keeps failing, tried from dashboard, phone app, even another SIM, always fails before starting any download.
Is there a link to a manual FW download?
I have PRI 04.04 and FW 12.06.02.00
Cheers,
Jeff
I uodated following the prompts on the unit itself. It worked fine first time.
