Forum Discussion

Aspirant

Nov 30, 2015

Can't print after installing ProSafe 16-Port Switch

I installed a new switch yesterday. All my peripherals work fine except the Fiery RIP. I can't ping it or print to it. I have Command Central and that won't link either. As far as I know, the switch ...

NETGEAR Employee Retired

Dec 01, 2015

Hello sohanshop,

Welcome to the community!

First, we'd like to know what is the model number of the switch that you are using. Are the printers and other devices getting the correct IP? If you have a network diagram it will help us identify the issue.

Looking forward to your response.

Thanks,

sohanshop

Aspirant

Dec 01, 2015

I'll have to draw up something later today but it goes like this: We have two workstations. Both connected by ethernet cable to switch. The Fiery RIP goes to the Switch. I have to double check but I believe another cable goes directly from the Ricoh press to the switch. Scanner goes to the switch. One ethernet cable from switch to cable modem. Last cable in switch is for people who come in and need to hard wire a laptop. Since we also have wireless wifi we very rarely use the cable and will probably remove.

fordem
Mentor
Dec 02, 2015
What was the make & model of the old switch you removed?
- sohanshop
  Aspirant
  Dec 02, 2015
  It was a Linksys Broadband Router Model RTP300
  - fordem
    Mentor
    Dec 02, 2015
    That is most likely your problem - you're replacing a ROUTER with a SWITCH - the router has a switch built into it, so it can perform switching functions, but the Netgear switch, does not provide the routing functionality.