Hi,I just received a new Netgear GS116 v2 16 port switch, unpacked it and connected it to the power supply and to a network cable.Immediately I found out that the power led on the switch is blinking forever and I'm unable to connect to it of course.I tried doing a reset and unplugging and replugging it, but nothing seems to help.Any ideas on what could be the problem and how to resolve it?Thanks...:-)

Hi Teenet, There must be something wrong with the power supply, it could be grounded or damaged. You can also contact our support team to get a free power supply replacement. Thanks,

Netgear GS116 v2 16 port switch Power led blinks

18 Replies

JohnRo
NETGEAR Employee Retired
Jan 05, 2017
Hello Teenet,

Welcome to the community!

The GS116v2 is only a plug and play switch. It does not require any software for it to work. When you said reset, are you pertaining to just rebooting the device? What is the color of the power LED when it blinks?

Looking forward to your response.

Thanks,
Teenet
Guide
Jan 05, 2017
Hi JohnRo,

Thanks a lot for your quick reply!
I really appreciate it.

When I mean reset I refer to the reset button on it that needs to be pressed using a paper clip.
It is a smart switch.
The LED blinks a green light quickly. After letting it "rest" overnight unplugged, I tried to connect it again and now it stays solid.
What could be the problem?
Is it possible that there is a problem with the power adapter?

Thanks again!
- JohnRo
  NETGEAR Employee Retired
  Jan 05, 2017
  
  Hi Teenet,
  
  There might be a little mistake with the model number you have posted since the GS116v2 is NOT a smart switch. Can you please PM me the serial number of your device so that we can identify the correct model number? I cannot give recommendations for now since I am unsure on what model you are working on.
  
  Thanks,
  - Teenet
    Guide
    Jan 05, 2017
    Oops, my bad... It's the Netgear Prosafe GS116Ev2...
    Do you still need me to PM you the s/n ?
    
    Thanks again! :smileyhappy:
Teenet
Guide
Jan 05, 2017
And if it's not solid again? Could it be a defective power supply? Could it be something else?
Thanks JohnRo.
- JohnRo
  NETGEAR Employee Retired
  Jan 06, 2017
  Hi Teenet,
  
  There is a chance that it could be a bad power supply, the power LED is not supposed to blink. Did you try if the switch is detected by the utility or if it even passes the IP from your DHCP server?
  
  Thanks,
Teenet
Guide
Jan 06, 2017
Hi again,

Yes, I'm able to login to the utility and config all the settings. It also passes the ip from the dhcp server without any problems. The only issue is with the blinking power LED. What kind of power supply should I buy? 12v 1A is a must or can I use a 12v 2A 24w max which I have at home?

Thanks again..
- JohnRo
  NETGEAR Employee Retired
  Jan 06, 2017
  Hi Teenet,
  
  It would be best if you use the same Voltage and Amp like the one supplied. I have not seen such LED behavior for this model. If the power LED blinks do you lose connectivity to the switch?
  
  Thanks,
Teenet
Guide
Jan 06, 2017
Yep. When it blinks I can't connect to it. The only way to reconnect is to unplug it, wait a few minutes and then plug it in again.
- JohnRo
  NETGEAR Employee Retired
  Jan 06, 2017
  Hi Teenet,
  
  There must be something wrong with the power supply, it could be grounded or damaged. You can also contact our support team to get a free power supply replacement.
  
  Thanks,
Teenet
Guide
Jan 06, 2017
OK. I will do that!

Thanks! I appreciate your assistance! 😀
- JohnRo
  NETGEAR Employee Retired
  Jan 07, 2017
  Hi Teenet,
  
  You are most welcome! Please update this thread once you were able to get it replaced and tested. :)
  
  Have a great day!
  
  Thanks,
- JohnRo
  NETGEAR Employee Retired
  Jan 16, 2017
  Hi Teenet,
  
  We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
  If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!
  
  Thanks,
Teenet
Guide
Jan 16, 2017
Hi again,

Apologies for my late reply...
Eventually I didn't contact support as I found a power supply with the same specs as the one provided at home. At the moment I'm using it and it's ok Welch means the original power supply was indeed faulty.

Thanks again for your assistance!
- JohnRo
  NETGEAR Employee Retired
  Jan 16, 2017
  Hi Teenet,
  
  That's great! You can still contact support for the replacement of the original power supply so that you'll have a spare.
  
  Have a great day!
  
  Thanks,
Teenet
Guide
Jan 16, 2017
Thanks again JohnRo!!!
I really appreciate your assistance!!!
- JohnRo
  NETGEAR Employee Retired
  Jan 16, 2017
  Hi Teenet,
  
  You're are welcome! If there is anything else you need please feel free to post. The community is happy to help!
  
  Thanks,

Forum Discussion

Netgear GS116 v2 16 port switch Power led blinks

18 Replies

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