NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
boe
Dec 10, 2025Guide
Can't reset switch to factory defaults
Hello, I've tried the paperclip that usually works for my other switches. Tried 3 seconds, 5 seconds, 8 seconds, 15 seconds, 25 seconds over and over - still doesn't reset. I hooked up a usb...
schumaku
Dec 11, 2025Guru - Experienced User
Moving target opening yet another thread? Mind you we are community members, not paid Netgear support please.
This is the formal way - permitting the serial console remains workable, and the switch isn't completely dead - you have to break the boot process to get access to the boot menu:
M4300 Resetting to factory default using the boot menu
The "trick" breaking the boot process is nicely documented - press and hold the Q key ...
boe
Dec 11, 2025Guide
Thanks! - I got there but was unable to reset it - it kept asking for the admin username and password and blank as the PW did not work. I ended up at the point of just being stuck at the M4300R2 prompt as I must have cleared the entire config.
I've set up a tftp on my PC
I have the firmware file loaded as far as I can tell -- not sure the next step
Related Content
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!