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Forum Discussion

UT's avatar
UT
Aspirant
Aug 16, 2016
Solved

Error 7 when upgrading firmware on GS728TP

 

I am having a problem to upgrade this device to the latest firmware ( 6.0.1.18) and getting Error (7). The unit is at firmware : 6.0.1.14 and Boot: 2.0.0.6

I am using SCC version 1.3.2 to upgrade the firmware and tried connection to the switch directly, but no luck.

 

Anybody has a solution? Thank you!!!!!

Firmware
  • UT's avatar
    UT
    Oct 03, 2016

    Thank you for the suggestion. I upgraded all firmware using web interface. 

9 Replies

  • JohnRo's avatar
    JohnRo
    NETGEAR Employee Retired
    Aug 18, 2016

    Hello UT, 

     

    Welcome to the community! 

     

    I'd suggest to re-install the utility first. Once done, try updating the firmware to 6.0.1.16 first before going to 6.0.1.18. Upon the installation and upgrade, make sure that the permissions on the computer is allowed and any anti-virus or firewall is disabled temporarily. 

     

    Let us know if this works. 

     

    Thanks, 

  • JohnRo's avatar
    JohnRo
    NETGEAR Employee Retired
    Aug 22, 2016

    Hello UT, 

     

    We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
    If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

     

    Thanks, 

    • UT's avatar
      UT
      Aspirant
      Aug 22, 2016

      Hello John,

      I apologize for the late update. I just tried your suggestion but I am still getting error 7. No anti virus, firewall is off on my Notebook. I also tried to update 2 other switches ( the same model) and got error 7.

       

      UT

      • JohnRo's avatar
        JohnRo
        NETGEAR Employee Retired
        Aug 22, 2016

        Hi UT, 

         

        I tried looking for the error (7) code but cannot really find anything related. Can you post a screenshot of the message? I'll try to post an inquiry to our engineering team and see if they have seen this type of error. For the meantime, you can try updating the firmware through the web-ui. Please see page 234 of the Software Administration Manual. 

         

        Thanks, 

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