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GC110 & GC110P - Cloud Server is Unreachable
Here goes nothing for my first post:
Purchased these yesterday and they appeared to be the "latest & greatest" and fit a particular need for a client. I got the GC110 setup yesterday and it was connecting to the Cloud just fine. Fast forward to today and neither the GC110 or the GC110P will connect to the cloud. I have reset both at least 3 times and recreated networks and the issue persists. I finally got it to the point that I could see them locally in the Insight app but they are still not connecting to the Cloud. Please see attached photo for issue. I also attached logs from both.
7 Replies
I did some additional troubleshooting this morning. I reset both switches back to facotry defaults. Once that was completed, I created a brand new account in the Insight App with a new email. Once that was completed, I then created a new network with the above referenced switches.
The issue is still present. The log files appear to have the same lines of code and I get to the point where the CloudAgent is "Awaiting Cloud Sign-On". This has persisted for well over a day so I'm assuming that there is something within the Netgear Insight Cloud that is causing this issue.
It appears that the Insight Cloud is now offline. I'm unable to sign in at all.
I chatted with Support this morning and they thought it was an issue with the Insight Cloud Server. In the middle of our chat, their chat server crashed. So it appears to be an issue on their side and not with the switches. Will update when I know more.
- To fully factory default the switches, you must go.into.your Insight network and remove them one by one. Otherwise, after you reset physically, the switch will still connect to the cloud, see that it's already been configured on an account/network, then re-download all of the cloud settings. This is part of the zero-touch provisioning. So, if you have a configuration issue with your Insight network, you will still have it.
Recommendation:
1) Go into the insight app, and remove each device from the inside network.
2) Go to www.netgear.com/support and download the latest firmware version for your switches.
3) log into the local web GUI for each switch by typing its IP address into a web browser, and use maintenance, upgrades, HTTP to update the firmware.
4) Then select image management, and click apply to copy the new firmware into both firmware locations within the switch.
5) Now press and hold the Reset button on each switch for 6-10 seconds. This will cause them to actually default to factory settings, using the newest and latest firmware.
6) Now Use the Insight app to discover and then add each switch to your new network. Understand that any settings you’ve made for that network will be applied to the switches once they join the network, reboot and download the cloud settings for that network from the Insight cloud.- Please see original post. Both switches have been reset to factory defaults MULTIPLE times. This was done on the latest firmware.
Be aware that on initial boot, the switches look for the latest firmware and update accordingly before ever adding to the Insight app.
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