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Forum Discussion
GSM7328Sv2 Stack member Status is not present
Hi,
I'm new in nthis community.
My problem is this.
I have 2 GSM7328Sv2 switch stacking mode.
Id Unit 1 is in the management status and unit id 2 is in stackmember status.
In recent days the unit id 2 goes fault, and the status of the switch is shown as "Not Present".
In the Monitoring-> Logs-> Buffered Logs see the following message:
<14> FEB 21 08:41:38 172.22.247.31-1 UNKN[102142592]: isdp_txrx.c(154) 4792 %% Foreign pdu on interface 13
How do I determine which is the problem of the fault status ?
Thanks for your help.
Riccardo.
17 Replies
Hi Rmolinari69,
Welcome to NETGEAR community！ :smileyhappy:
Could you please follow belows checkpoint to diagnosis:
- Which version running on GSM7328Sv2?
- Which fiber module link between Unit 1 and Unit 2?
- Does the fiber module link up now?
- Please collect the stack information from command line interface as below:(you can login switch through telnet and input belows commands)
show switch
show stack-port
show stack-port diagshow stack-port counters
show eventlog
Please send the echo message from switch to us after you input above commands.
You can also send me a private message about echo message If any privacy you want to keep. :smileyhappy:
Hi Daniel,
1. my version running on GSM7328Sv2 IS v1
2. The fiber module link between unit 1 and 2 is AX742
3. The front panel leds on the stack master switch (unit id 1) show a green light on Power, Fan, RPS, Stacl Master M1 and M2 Led
The front panel leds on the stack member switch (unit id 2) show a green light on Power, Fan and M1 Led (not M2 Led)
4. This are the output of your telnet command line:
******************************************************************************************************
(GSM7328Sv2) >show switch
Management Standby Preconfig Plugged-in Switch Code
SW Switch Status Model ID Model ID Status Version
--- ---------- --------- ------------- ------------- ------------- -----------
1 Stack Mbr Oper Stby GSM7328Sv2 GSM7328Sv2 OK 8.0.0.25
2 Mgmt Sw GSM7328Sv2 GSM7328Sv2 OK 8.0.0.25(GSM7328Sv2) >show stack-port
^
% Invalid input detected at '^' marker.(GSM7328Sv2) >show stack-port diag
^
% Invalid input detected at '^' marker.(GSM7328Sv2) >show eventlog
^
% Invalid input detected at '^' marker.******************************************************************************************************
Thank you.
Hi Rmolinari69,
Please enter the "enable" mode before you input these commands.
Such as:
1.Login DUT.
2.Input Username and password.
3.input enable and then enter
such as:
User:admin
Password:
(GSM7328Sv2) >enable
(GSM7328Sv2) #show port all
Thanks Daniel.
How I can disconnect faulty switch by stacking to put it in maintenance?
Thanks.
Hi Rmolinari,
Did it mean that you want to separate the Unit 2 from the stack?
Then put it to maintenance about clean dust or RMA?
It will make these two GSM7328Sv2 switch work as standalone mode after disconnect stack link.
I suggest you to backup configuration for stack before next operation.
You can remove the cable on AX742 between two unit then wait for a minute.
The stack will separate to two standalone GSM7328Sv2 .
It's no need to remove AX742 module of GSM7328Sv2.
Clean the dust may do some help for unit 2 just as you said.
Hello Daniel,
I found a third GSM7328S (serial: 1J867C5D00132) switch with the firmware version 8.0.3.15.
How I do replace this switch with the unit id 2 switch in staching configuration ?
When I disconnect the link cable that ip address take 2 switches(management and stackmember)?.
After disconnecting the cable link I can bring the configuration of the second swtich on the third switch, install the AX742 module on the new switch and reconnect the link cable ?
Thanks.
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