Forum Discussion

Aspirant

Nov 13, 2018

Solved

NMS300 and interface index

I have an alarm detail in NMS300 about Packet Loss for RX is over 5%, the Alarm Source is Interface Index: 498

This alarm is about a port on one of the six M4300 switches in a stack.

Does anyone know how Interface Index: 498 is related to which switch and which switchport number in the stack, is there a formula to calculate?

If this was a standalone switch the Interface Index would be the switch port number but in stack mode I do not know how to trace Interface Index: 498 to the depending switch and switch port

Troubleshooting

mvh
Nov 15, 2018
Hi DaneA,

I have found the solution!

Download the Tech support file from the stack and open it with Notepad ++

In this file I found 'Interface Index:498' and to which 'Interface' ( Switch ID and Port Number) it belongs in the stack

Interface 6/0/18 Ifindex 498

3 Replies

DaneA
NETGEAR Employee Retired
Nov 14, 2018
Hi mvh,

Kindly post a screenshot of your concern with regard to what you observe via NMS300. I will need to inquire your concern to the higher tier of NETGEAR Support and a screenshot will help.

Regards,

DaneA

NETGEAR Community Team
- mvh
  Aspirant
  Nov 14, 2018
  Hi DaneA,
  
  I have a file packet loss.png attached.
- mvh
  Aspirant
  Nov 15, 2018
  Hi DaneA,
  
  I have found the solution!
  
  Download the Tech support file from the stack and open it with Notepad ++
  
  In this file I found 'Interface Index:498' and to which 'Interface' ( Switch ID and Port Number) it belongs in the stack
  
  Interface 6/0/18 Ifindex 498