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Forum Discussion
zsmith16
Sep 07, 2018Follower
ProSafe Manage Switch Power Bump When Unplugging Second Power Supply
Hello,
I am using multiple Stacks of M4300-52G-PoE+ ProSAFE 48-port 1G PoE+ and 2-port 10GBASE-T and 2-port 10G SFP+ (was unable to find the model in the drop down above).
We run the Stack switches with dual power supplies that are connected to 2 APC UPS's, all switches in the stack have one power supply going to each UPS. We recently swapped out a UPS for a new UPS and once we pulled the plug from the switches out of the older UPS all of our POE ShoreTel phones dropped connectivity as well as all the computers plugged into each of Netgear Switches.
At first I thought this was an odd coincidence, but tired some testing. I unplugged one of the powers supplies from one of the UPS's (verified the second power supply was fully plugged into the other UPS.) and the same thing happened, all phones and computers plugged into the one switch I unplugged from the UPS dropped network connectivity. tried it on the second switch in the stack and exact same thing... all phone and computers plugged into that switch bounced as well.
My fear is that basically these redundant power supplies are not doing what they should... I am under the impression that if the switch loses one power supply it should still keep all devices connected with no interuptions what so ever.
The firmware on the switches is 12.0.4.8 and boot verison is B1.0.0.11. Attached is a screen shot of the Device Status.
2 Replies
- DaneANETGEAR Employee Retired
Hi zsmith16,
Welcome to the community! :)
Since the current firmware version is on v12.0.4.8, I suggest you to upgrade the firmware to the latest version in a ladderized manner. First, upgrade the firmware from v12.0.4.8 to v12.0.4.9. Then, from v12.0.4.9 to v12.0.6.6 until you reach the latest version which is v12.0.7.7. Be sure to perform a factory reset on the M4300-52G-PoE+ switch after upgrading the firmware to the latest version then reconfigure the settings from scratch in order to start clean using the latest firmware version. Then, observe if the same problem will occur.
You can download the firmware versions for the M4300-52G-PoE+ switch here.
Regards,
DaneA
NETGEAR Community Team
- schumakuGuru - Experienced User
Hello zsmith16
The M4300-52G-PoE+ has the ability to drive up to 48 ports on PoE+, so 30 W each, these are alone for PoE some 1440 W. One power supply has only 1000 W, so there can be either a Redundant Power Supply (RPS) or a shared/External Power Supply (EPS) mode active. With RPS, the PoE power budget is limited to some 591W @110V AC resp. 860W @220V..240V AC - in this mode, the power supplies are redundant.
Borrowed from the M4300-52G-PoE+ 1000W PSU Tech Specs:
PoE Budget (Watts)
- 591W PoE Budget with 1 PSU @ 110V AC input
- 591W PoE Budget with 2 PSUs in redundant RPS mode @ 110V AC input
- 1,010W PoE Budget with 2 PSUs in shared EPS mode @ 110V AC input
- 860W PoE Budget with 1 PSU @ 220V AC input
- 860W PoE Budget with 2 PSUs in redundant RPS mode @ 220V AC input
- 1,440W PoE Budget with 2 PSUs in shared EPS mode @ 220V AC input
- External RPS4000v2 for power redundancy (RPS) when 2 internal PSUs are used in EPS mode
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