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suppbod's avatar
suppbod
Follower
Aug 12, 2024

Transceiver is not accessible

Hello,

 

i've seen the follwing Errors in my Log, but I am not able to identify the tranceivers:

 

<11> Aug 12 01:05:37 Core-3 DRIVER[unitMgrTask]: hpcsfp.c(489) 6475008 %% s/p(0/15): Task: bcm_rpc_server_000, plugged in Transceiver is not accessible. Please re-insert or check the module.
<13> Aug 12 01:05:37 Core-3 BSP[unitMgrTask]: hpc_sfp_support.c(3058) 6475007 %% Unable to read the EEPROM data of SFP+ module in port 0/15
<11> Aug 12 01:05:37 Core-3 DRIVER[unitMgrTask]: hpcsfp.c(489) 6475006 %% s/p(0/15): Task: bcm_rpc_server_000, plugged in Transceiver is not accessible. Please re-insert or check the module.
<12> Aug 11 22:53:42 Core-1 General[procLOG]: procmgr.c(2903) 6352149 %% Pruned Error Log (Max Log Size:1048576, Detected Log Size:1048810, File:/tmp/logs/openapi.log, Size:1048810)
<11> Aug 11 22:40:28 Core-3 DRIVER[unitMgrTask]: hpcsfp.c(489) 6339814 %% s/p(0/27): Task: bcm_rpc_server_000, plugged in Transceiver is not accessible. Please re-insert or check the module.
<13> Aug 11 22:40:28 Core-3 BSP[unitMgrTask]: hpc_sfp_support.c(3058) 6339813 %% Unable to read the EEPROM data of SFP+ module in port 0/27
<11> Aug 11 22:40:28 Core-3 DRIVER[unitMgrTask]: hpcsfp.c(489) 6339812 %% s/p(0/27): Task: bcm_rpc_server_000, plugged in Transceiver is not accessible. Please re-insert or check the module.
<11> Aug 11 22:38:15 Core-3 DRIVER[unitMgrTask]: hpcsfp.c(489) 6337739 %% s/p(0/6): Task: bcm_rpc_server_000, plugged in Transceiver is not accessible. Please re-insert or check the module.
<13> Aug 11 22:38:15 Core-3 BSP[unitMgrTask]: hpc_sfp_support.c(3058) 6337738 %% Unable to read the EEPROM data of SFP+ module in port 0/6
<11> Aug 11 22:38:15 Core-3 DRIVER[unitMgrTask]: hpcsfp.c(489) 6337737 %% s/p(0/6): Task: bcm_rpc_server_000, plugged in Transceiver is not accessible. Please re-insert or check the module.
<11> Aug 11 21:44:46 Core-1 DRIVER[tRpcsrv.01000]: hpcsfp.c(489) 6287935 %% s/p(0/11): Task: tRpcsrv.01000, plugged in Transceiver is not accessible. Please re-insert or check the module.
<13> Aug 11 21:44:46 Core-1 BSP[tRpcsrv.01000]: hpc_sfp_support.c(3058) 6287934 %% Unable to read the EEPROM data of SFP+ module in port 0/11
<11> Aug 11 21:44:46 Core-1 DRIVER[tRpcsrv.01000]: hpcsfp.c(489) 6287933 %% s/p(0/11): Task: tRpcsrv.01000, plugged in Transceiver is not accessible. Please re-insert or check the module.

 

There seem a Problem with three trasceifers 0/6, 0/11 and 0/27, but there are no such interfaces in the Stack. Its a Stack of three M4300-96x's. Interfaces named like 1/1/1,  1/1/5 and so on. How do I identify the Transceivers?

 

Regards

1 Reply

  • RennaD's avatar
    RennaD
    NETGEAR Moderator

    Hello suppbod,

     

    Welcome to the NETGEAR Community! 🙂

     

    You are right, the port numbering for the M4300-96X should be in the format unit number/slot number/port number. I sent you a pm, kindly reply back to it with the Tech Support file so we can check. To download Tech Support file just go to Maintenance > Export > HTTP File Export, select Tech Support for the File Type and hit Apply.

     


    Have a lovely day,
    RennaD
    Netgear Team 

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