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I have a GS728TXP-100NES smart switch that won't boot up. The power light just stays on yellow. i
I have a GS728TXP-100NES smart switch that won't boot up. The power light just stays on yellow. i would like to send it back for repair but i can't open a case because it isn't listed on my equipment list even though it has been registered, Can anyone help me open a case on this product.
"Accepted Solution"..
I recieved the replacement GS728TXP switch today and it boots up and seems to be working fine. I haven't installed it into the system yet, adn probably won't until next week but I can communicate with it on the test bench and everyting looks normal. I own two other switches from this family of switches and can't say enough good things about them. It is an excellent product series.
9 Replies
Hi wally7100,
Welcome to the community! :)
Are you the original owner of the GS728TXP switch? If not, then it is possible that the GS728TXP switch is registered to someone else since it does not appear on the list of your equipment when you log in to your MyNETGEAR account.
Regards,
DaneA
NETGEAR Community TeamSorry guys, it was operator error on my part. I have one accout that is for personal use and the other is for a company that I do work
for and I just logged in under wrong account and of course I couldn't see the GS728TXP switch on my list of equipment because it wasn't registered under
that email address.
The switch still won't boot up but i know how to deal with it now. sorry for the delay in updating this but a situation came up that required all of my time for about a week. Thanks for your followup and concern
Thanks for the feedback. I'm glad to know that you were able to figure it out. :)
Since you mentioned: "the switch still won't boot up but i know how to deal with it now," does that mean that you were able to open an online case with NETGEAR Support?
Regards,
DaneA
NETGEAR Community Team
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