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Forum Discussion
Issue with PoE Interface on GS728TPPv2
Hello everyone,
I'm experiencing a persistent issue with the PoE interface on my NETGEAR GS728TPPv2 switch.
The interface seems to be constantly loading and doesn't respond even after updating the firmware. Currently, I'm using firmware version 6.0.10.23.
When I exported the tech support file, it included the message "Get PoE FW Failed! Please check PoE HW."
Has anyone else encountered this problem? Any insights or suggestions would be greatly appreciated!
Thank you in advance for your help.
Yixiang
5 Replies
Does this happen with all devices disconnected from the switch and just one wired PC?
Happens with a different browser?
With everything disconnected, try a factory reset on the switch then setup from scratch?
Thanks for the quick response, the switch is located on a frame eight metres high, which makes it difficult for me to access. I've tried using different browsers, but nothing has changed.
Initially, there was a PoE-powered camera that kept disconnecting. Upon investigation, I found that the link speed was only 100 Mbps. When I opened the settings, I saw a 'PoE Max' warning. That's why I want to look into the PoE settings, maybe they're connected.
The standard reason for such effects like the "Loading Page" is a hardware issue, where the PoE controller is no longer workable (read defect!), probably doesn't allow to provide PoE power to the ports.
Worth a try is flashing the current firmware again lnc finished, followed by the required cold reboot, and see...
Head to https://my.netgear.com/ and file a harder issue report. Nothing the community can do for you here I'm afraid.
Regards,
-Kurt.
Hi Kurt, thanks for your insight. I also suspect that it might be a hardware failure. However, all the PoE-powered cameras seem to be working normally except for the one on port 13. Is there anything else I can do to debug the issue besides physically disconnecting the camera? In the meantime I will also seek advice from technical support.
Wow that high? Seems a bit limiting having that switch out of reach for troubleshooting when that is needed.
You may need to get up there and disconnect the one camera and see if you continue to see the log entries. Seems like of other cameras and such are working good and this one camera is exhibiting issues, could be camera related which needs to be reviewed closer phycically with all connections.
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