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JFS524E cannot access neither reset to factory default
Hi, I am trying to set up a ProSafe JFS524E (unmanaged plus) switch. I don't have a dhcp server on my network, so I have connected my PC directly to the switch, set up IP as 192.168.0.210/24, d...
they replaced it with a JGS524Ev2, which works.
Thanks,
Andrea
Hi Angus73,
Welcome to our community!
It seems that you already tried everything just to factory reset the switch. You can only use the reset button just below the power LED. I suggest you to open a chat / case online on NETGEAR support and please be ready with a soft copy of the Proof of Purchase or Invoice of the device for warranty verification. If ever the device is still under warranty, an online replacement will be provided.
Regards,
Hi JohnCarloV, and thank you for your answer.
I would like to have some other suggestion, if possible, because:
- The device is no longer under (phone/chat/email) warranty, and as far as I can understand this prevents me to ask for chat support, doesn't it?
- The device is one out of 5 (five), among which I have tried two of them, with the same results. It seems strange to me that they experience the same (hardware?) problem. Anyway, I can try to have a look at the other three and see if they have the same problem.
- If the suspect is hardware problem, then I can understand that the device(s) are under (lifetime) warranty, but I cannot find the way to claim for a replacement. And what if I obtain a RMA, but it turnes out to be not a hw problem?
Is there any answer to my doubts?
Thank you!
AndreaThe admin and password is actually a known issue on the old firmware and in the ProSAFE utility. But it seems that you are running the latest firmware and it could be another issue. Have you tried to use another PC just to isolate and try other ports of the switch? You may try setting your PC to 192.168.0.200 /16 then try to ping 192.168.0.239 and let's see how it goes from there.
Regards,
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