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SmartControlCenter cannot change interface/adapter on computer host
I run SmartControlCenter from a Windows computer with multiple ethernet interfaces. The GS108v2 is on interface 2. 1) SmartControlCenter starts up on interface 1. 2) I wait while it searches fo...
Just a follow-up on this. I got a feedback from the higher tier of NETGEAR Support. The higher tier of NETGEAR Support tried to reproduce this issue in their laboratory and was unable to reproduce it. A laptop with multiple adapters (Ethernet, WiFi, Leaf) was used. It was able to change between the adapters, accept it, and upon restarting the Smart Control Center, it selects the correct adapter chosen.
As per the higher tier of NETGEAR Support, it was suggested that you ensure that you are running the application as the administrator in your PC. Right click on the Smart Control Center icon then click on 'Run as Administrator.'
If ever 'Run as Administrator' did not work, kindly check this: when changing the adapter preference, it updates a file named sccd.ini with the MAC address of the chosen adapter. Possibly this file is not being updated in your PC. Kindly locate this file (normally its in Program Files) and ensure it has permissions to be written to in order to allow the file update to the MAC address of the preferred adapter.
Regards,
DaneA
NETGEAR Community Team
Hi timg11,
Welcome to the community! :)
Let us isolate the problem. Kindly answer the questions below:
1. After you select adapter 2 and click Apply, is there an option to select "No" when it prompts "change the interface and close the program?" so that you will not go back to step 1?
2. Is the GS108Tv2 detected just fine by the Smart Control Center when using adapter 1 of your PC?
3. What is the current version of the Smart Control Center installed in your PC?
4. What is the exact Windows Operating System you are using in your PC?
5. Have you tried to uninstall then reinstall the Smart Control Center in your PC?
6. Are you able to access the web-GUI of the GS108Tv2 using its LAN IP Address via adapter 2?
Regards,
DaneA
NETGEAR Community Team
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