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RMA replacement DOA - nobody will reply to open Support case #30006330
Hi had a GS305 switch stop working. I did a RMA replacement. The new switch arrived and the power light just slowly blinks and I can't any traffic to pass through. Netgear isn't responding to the ...
Hello amheck,
I was able to locate your case. I have reached out to our customer care team and provided them with the additional information posted here. They will assist me in getting a representative to review the next actions for your case and reach back out to you promptly.
Kind regards,
Christine
Spotted a notification in the community here stating:
"We are experiencing an outage with Chat Support, Knowledgebase Articles and guided assistance."
This might be related.
It's been 3 weeks since I reported the issue. I don't know that any of those potential outages would have to do with them not replying to a support case.
Unrelated 8-)
yes, thanks, I was trying to be nice. :)
We need Netgear to jump in .... ChristineT where are your moderators gone to?
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