NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RMA replacement DOA - nobody will reply to open Support case #30006330
Hi had a GS305 switch stop working. I did a RMA replacement. The new switch arrived and the power light just slowly blinks and I can't any traffic to pass through. Netgear isn't responding to the ...
Hello amheck,
I was able to locate your case. I have reached out to our customer care team and provided them with the additional information posted here. They will assist me in getting a representative to review the next actions for your case and reach back out to you promptly.
Kind regards,
Christine
thanks to you both.
FYI, I'm not sure of the exact case number. Under "My Support" on the main page, its listed as Case #30006330 but when you click on that and go into the text of the ticket, its listed as Case #00905238
I'm not sure if one is the ticket and one is the case, but hopefully you can find it
Hello amheck,
I was able to locate your case. I have reached out to our customer care team and provided them with the additional information posted here. They will assist me in getting a representative to review the next actions for your case and reach back out to you promptly.
Kind regards,
Christine
Received a call from Customer Care yesterday and we have an advance replacement coming out in the mail. thank you for your help!
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
