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Forum Discussion
BR500 reset to factory defaults after power outage
I've had the BR500 for more than a year now (and I know because I had to buy a new Insight License!!!, but that is another annoyance).
Yesterday, we had two or more quick power outages, where the power was out for a couple of seconds in one case and 10-15 in another. Everything came back on, so I didn't think there was an issue. A neighbor needed to print something and I couldn't access the printer. We reset the printer. I checked the settings. Everything OK.
I changed the wiring config on the printer for a direct to the router configuration. At this point, I looked at my phone and checked the IP address. It was a 192.168.1.xxx number. HUH? I have very specific LAN addresses on my network.
I went back to my PC and tried to log into the router. Sure enough, it was back to factory defaults. And my config file was old, so I had to manually reset everything. Ad the Insight VPN did not like reset router, which meant deleting the VPN group and recreating it. So I am back up and running. But this is the first time I have EVERY had an issue where a power outage caused a factory reset. In fact, this seems like a security issue since the default network and password come up!
There was another discussion on this, but there was no solution identified in public. Aren't the settings in a non-volitile memory? Why would this factory reset like this? We've had power outages before and this has not happened.
I have saved config backup files on my PC for both ends of my VPN network. Hopefully I don't have to use them.
Previous discussion from 9 months ago:
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Hello,
Can you confirm if the device is being managed by Insight?
yes, managed by insight
Hello,
If you can, can you go to IPOFDEVICE/support.html on the BR500 and enable Secure Diagnostics Mode, once enabled can you send me a private message with the port number. I can log into the back end of the system to see what is causing the configuration to be lost.
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