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Forum Discussion

thompsoncm's avatar
thompsoncm
Aspirant
Apr 12, 2017

QOS with VPN

My ipad /IPhone connects via VPN with no problem and has done for a year or more.

 

Now I enable QOS to give priority to the IPTV box and as soon as a VPN connection is started the whole network goes down.

 

No internet and cannot even access the FVS318Gv2 without pulling the power plug out and in.

 

I have tried many different setting changes but the result is the same, even with no enabled QOS rules. The very action of enabling QOS causes it.

 

QOS works well as far as giveing priority to my IPTV box but VPN connection at the same time? No way.

 

Any help, please

12 Replies

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired

    Hi thompsoncm,

     

    Welcome to the community! :) 

     

    Kindly answer the questions below:

     

    a. Is the IPTV box directly connected to the FVS318Gv2? 

    b. What is the current firmware version of the FVS318Gv2? 

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team 

    • thompsoncm's avatar
      thompsoncm
      Aspirant

      Firmware Version: 4.3.4-2

       

      And yes the IPTV box is connected directly to the FVS318Gv2

    • DaneA's avatar
      DaneA
      NETGEAR Employee Retired

      thompsoncm,

       

      If you try to disable the QoS, does it allow the VPN to work again without any issues?  If yes, (wherein the VPN works fine without QoS Settings) its possible that it could be some corruption in the config file.  I suggest you the steps below:

       

      1. Backup the current configuration.

      2. Factory reset the FVS318Gv2.

      3. Reconfigure the FVS318Gv2 from scratch.

      4. Observe if same problem occurs after setting it up from scratch.

       

      Let us know the results.

       

       

      Regards,

       

      DaneA

      NETGEAR Community Team

      • DaneA's avatar
        DaneA
        NETGEAR Employee Retired

        thompsoncm,

         

        I just want to follow-up on this.  Were you able to try the steps I've suggested?  If yes, what are your observations?

         

         

        Regards,

         

        DaneA

        NETGEAR Community Team

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