Forum Discussion

Star

Sep 22, 2021

Changing to a new Network Procedure - Airbridge WBC502B2

I am having problems switching my Insight Instant Airbridge from one Comcast Xfinity Cable connection to another Internet-only router (Comcast Business). The cable modem and router are Xfinity-compatible Motorola units and the Lan ports work fine. I assumed I could just unplug the ethernet cable of the Airbridge master unit from the old Comcast modem/router and plugit into a Lan port on the new one. But I dont get Internet on my Airbridge satellite. I've power cycled the master and the satellite, as well as the router connected to the satellite, but no joy.

If anyone has some tips on the proper procedure, please post it here. Thanks in advance!

Troubleshooting

3 Replies

plemans
Guru - Experienced User
Sep 23, 2021
What was the "old router"?

What new setup (device models) did xfinity set you up with for the business plan?
- Azurelink
  Star
  Sep 23, 2021
  Hi Plemans
  The old cable modem/router is an ARRIS TG1682G provided by Comcast which I've had for maybe 8 years. I think it's DOCSIS 3.0.
  The new modem and router which I bought myself are:
  Cable Modem: Motorola MC8600 DOCSIS 3.1
  Router: Motorola AC2600 4X4 WiFi Smarte Gigabit Router with extended range, Model MR2600.
  - plemans
    Guru - Experienced User
    Sep 23, 2021
    Both are solid devices.
    
    did you try factory resetting both airbridges and try reinstalling them?