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DC-TX's avatar
DC-TX
Tutor
Sep 21, 2019
Solved

WAC510 - Cannot login after latest firmware update (8.2.1.16)

Hello, I updated 3 WAC510 AP's to the latest firmware (8.2.1.16), and now I cannot log into any of them via web browser, says "username or password is invalid". I tried the password that had just worked when I did the update, and the factory default, no luck.  The AP's are still functioning, I just cannot login to them.  Any ideas besides factory reset?  Thanks!

  • Via private message I was given the following info by  RaghuHR:

     

    Login to the AP via SSH with "Admin" as username with old non-complex password.

    Syntax: ssh admin@<AP's IP address>
    Example: ssh admin@192.168.102.120 with the old password.

    After login, change password with "password" command.

    Syntax: password <New complex password> (upper case, lower case, special character, number)

    Now login via AP's UI with the new password.

     

    This worked like a charm!  As long as SSH has not been disabled on the AP.  All this can be avoided by changing password to a complex password before the firmware upgrade.  Thanks to  RaghuHR for this solution!

4 Replies

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  • RaghuHR's avatar
    RaghuHR
    NETGEAR Expert

    Hi DC-TX 

     

    Welcome to the Netgear Community. Are you using Insight App to manage toyu WAC510? If yes please check the password that you have configured there. 

     

    Thanks,

    Raghu

    • DC-TX's avatar
      DC-TX
      Tutor

      Thanks for the reply.  No I am not using the insight app, just using web browser to connect to indivdual AP's.

    • DC-TX's avatar
      DC-TX
      Tutor

      I have one other that I did not upgrade, I can still login to it just fine.  I wish I had just tried to upgrade one at a time instead of all 3, lesson learned.  But I have done lots of firmware upgrades since I bought the AP's 2 years ago, with no issues.  So I got lazy.

      • DC-TX's avatar
        DC-TX
        Tutor

        Via private message I was given the following info by  RaghuHR:

         

        Login to the AP via SSH with "Admin" as username with old non-complex password.

        Syntax: ssh admin@<AP's IP address>
        Example: ssh admin@192.168.102.120 with the old password.

        After login, change password with "password" command.

        Syntax: password <New complex password> (upper case, lower case, special character, number)

        Now login via AP's UI with the new password.

         

        This worked like a charm!  As long as SSH has not been disabled on the AP.  All this can be avoided by changing password to a complex password before the firmware upgrade.  Thanks to  RaghuHR for this solution!

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