WAC510 Android Devices Disconnecting constantly

Thanks. We will take a look at this. 

Raghu

It appears that this is a known issue from thermostat side. Can you check this. Create a separate SSID for 2.4GHz and other for 5 GHz radio. Please share the detailed logs (Save the detailed logs from Monitoring page of WAC510 AP), packet capture  in Non-promiscuous mode,

and MAC address of wi-fi thermostat

https://sensicomfort.com/support/article/router-compatibility?product=wi-fi-thermostat

Dual Band Routers

Your Sensi thermostat can be used with dual band access points or routers. Dual band access points or routers broadcast two (or more) wireless networks (SSIDs) – one (or more) in the 2.4GHz band and one (or more) in the 5GHz band. Your Sensi thermostat is only able to connect to wireless networks operating in the 2.4GHz band. If there are wireless networks with the same name (SSID) operating on both the 2.4GHz and 5GHz bands, there may be difficulties experienced with connecting the thermostat to your desired wireless network.

We recommend you configure dual band routers (2.4GHz and 5GHz) to have different SSIDs for the two different frequency bands. This allows you to easily connect your faster, higher data rate (streaming) devices on the 5GHz band and keep your lower data rate devices (printers, thermostats, home automation, etc.) on the 2.4GHz bands. Please consult your owner’s manual or visit the manufacturer’s website of your router or access point to determine how to change your wireless network SSIDs, if needed.

Raghu

I did that as part of my own trobleshooting,  however for the sake of obtaining the logs.  I changed the SID to only broadcast on the 2.4GHZ band and then saved the logs.

The Mac address of the Sensi is 34:6f:92:03:ba:a6.  The results have not changed.

The logs file was a GZ Archive file.  I added the PDF extension so I could send it to you.

If you require the PCAP file let me know

Thanks for the confirmation. Could you please share packet captures (pcap) as well?

Raghu

Here is the pcap file,  again the extension added for PDF

Unfortunately you have taken packet capture on the brtrunk interface. Can you please take it from wireless interface where you are connecting your thermostat? Note- take capture in radio1(2.4GHz)/radio2(5GHz) with promiscuous disabled

Thanks

Raghu

Raghu,  I changed the setting to 2.4ghz only and then took the capture of radio 1.

atttached,  extension added of PDF so I could upload it.

Raghu

In an effort to provide further assistance to netgear,  I did the following

1.  Downgraded firmware to 1.5.3.6

2.  Set up a separate sid to test

.... Results-- same not change the Sensi unit tries to connect and then disconnects on a code 8

3.  Further downgraded the WAC510 to 1.3.0.10

   Results:  on the first startup,  the sensi unit came online imediately

   Disabled the sid

    Re-enabled the SID and again the sensi unit came online ..

I have attached the screen shot of the connected device.  I hope this helps in the resolution of the issue..

I would preferr that the AP be at the latest firmware,  however I require the devices to be functional.  

Thanks. This is much useful info. We will check and come back to you. Do you mind you can be on this firmware till we root cause this?

Regards

Raghu

Raghu,

I was unable to attach the file in the response to your email.

I am attaching zip file with the pcap files here.  

Raghu

File attached