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Forum Discussion
WJvanEden
Nov 13, 2015Star
WNA3100 constantly disconnecting on Windows 10
Hello, I own two WNA3100: http://support.netgear.com/product/WNA3100 wifi adapters, one for a Windows 10 machine, the other for a Windows 7 machine. The one I'm using for Windows 7 works fine and has no issues whatsoever and is quite a few meters away from my Netgear router, the R6300.
The new Windows 10 machine is much closer to the router so range is not a problem but the wifi adapter keeps disconnecting almost every minute. I have the latest drivers which should support Windows 10 but it looks like the drivers are highly unstable for some reason. After I disconnect and reconnect the adapter to the PC the adapter works fine for another a minute then the connection again shows "limited" or it just disconnects itself completely. I've tried several USB ports on the back and the front of my PC, most of the them are regular USB 2.0 ports and all have the same problem.
I'd really like to know how I can fix this, the product always worked great on Windows 7 but it just doesn't seem to function on Windows 10 even though it says it's supported.
Any help would seriously be appreciated.
- Retired_MemberJan 14, 2017
i found a solution that worked for me:
https://community.netgear.com/t5/WiFi-Adapters/A6200-Disconnecting-on-Windows-10/td-p/981072
Step 1:Go to "Control Panel > All Control Panel Items > Power Options > Change Plan Settings > Change Advanced Power Settings".Step 2:Expand "Wireless Adaptor Settings > Power Saving Mode" and make sure it is set to "Maximum Performance".Step 3:Expand "USB Settings > USB Selective Suspend Settings" and change Setting to "Disabled".
46 Replies
- JamesGLMaster
Hi,
Have you tried to manually update the driver of the adapter on the device manager? Also please try the Standalone driver instead of the driver with genie.
Regards,
JamesGL
Community TeamI have tried downloading the most recent driver again (the one that says it supports Windows 10).
I then go to the Windows device manager, find the Netgear WNA3100 and try to manually update the driver by pointing it to the folder containing the standalone driver setup file but it says the most recent version is already installed.
The problems remains and apparantly I'm not the only one, I have seen other topics by other people who are experiencing the same issues.
- JamesGLMaster
Please try to disable your antivirus or firewall for the meantime and observe the connection.
- sleestak2Initiate
Add me to the list. The network adapter shuts itself off and disconnects from the network after a few minutes using the supposed Windows 10 drivers. Netgear needs to correct this stat...you'd think after 6 months they would have come up with something. The problem isn't Firewall, it isn't Antivirus, it isn't sleep settings...IT'S POORLY MADE DRIVERS.
I have to use my Nexus tablet to tether to my computer for Wifi since my Netgear adapter is so unreliable. This adapter goes back to the store tomorrow, and my Netgear routers/switches at home and work are being replaced by a brand that can keep up with the times.
Add me to the list of people experiencing constant disconnects, and to the list of people pointing the finger squarely at the driver.
If you look in Event Viewer, you'll see that the driver is constantly freaking out. Here's the error I copied from Event Viewer:
"The network interface "NETGEAR WNA3100 N300 Wireless USB Adapter" has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets.
Reason: The network driver requested that it be reset.
This network interface has reset 65094 time(s) since it was last initialized."
This is incredibly frustrating since I'll initiate a download, walk away, then come back an hour later to discover that the Netgear driver crashed a few minutes after I walked away and my download didn't complete. I shouldn't have to constant hover over my computer to ensure that the Wi-fi's still working.
- JimmyMcInitiate
I agree as I am having the same issue!
- David2001Aspirant
I've just starting getting this problem with the WNDA3100v2 right after Win 10 had resarted after an automatic update. Reset the router, no luck. Downloaded the Win 10 driver (no genie), uninstalled the current driver (same version as the downloaded one), rebooted the system and installed the downloaded one. Installation stalled with a pop up error x103 titled SupTools so no functioning wifi.
David
- JamesGLMaster
Hi David2001,
If you have another Windows 10 computer, try installing it and check if you have the same error.
- David2001Aspirant
Unfortunately I don't have another Win 10 computer.
- David2001Aspirant
Installed the Genie version and didn't get the x103 error but still have the drop out problem. I've also tried the A6100 adapter and get exactly the same dropout problem so it's not just this adapter. A bit frustrating to say the least!
David
JamesGL seems to have moved on, but to answer his previous questions: I have two Windows 10 PCs, and both are experiencing this issue. I have done multiple driver uninstall / reinstalls and updates, both through Windows' Update Driver wizard and manually using the drivers downloaded from Netgear's site.
- PanfootNovice
So I guess we are all left high and dry?
- CoolcrateAspirant
I recently had this issue and stumbled upon this forumn but found no results. However, I seemed to fix my problem. (I don't know for sure because it's been 30 minutes only but I think I fixed it for good.) So, find wherever the icon for your netgear connection genie is. By default it will be on the desktop but I had it in a different folder. Right click on it, and select "properties". A new window should appear. In this window, under "Compatibility" make sure that the "Compatibility Mode" box is NOT checked. For some reason when I checked my properties, this was in compatibility mode for Windows 7, and I think that's where the root of the problem is, because I never put it there. Check to make sure yours isn't in that mode, and it should work like mine.
- whatever123Aspirant
well i have the same one with the same problems for months i been having problems tweaking adjusting and nothing keep on disconnecting sad enough its not the atenna part its the cable if you replace the cable part go to any computer store and get a USB extention you will see your problem may be solve on my end i have no problems, sad enough all this big company sub let thing to complete there system incuding cable connection and so on and they are made badly, ya company's is not like they use to anymore pryed well thank you netgear for wasting many month's of my time to fix it on my own
Having the same issue, Constant disconnect win 10. Sometimes it will reset automatically. sometimes I have to hit "troubleshoot problems" ot the wifi toolbar icon. Sometimes I have to unplug the adapter from the USB to reset it.
- PhilipBeeAspirant
Mine continuously disconnects. If you have the receipt, bring it back to the store and return it. Get an Atheros or something.
If I look at the Windows Event Viewer, I generally see a series of warning-level events from source NDIS, with descriptions like the folowing:
"The network interface "NETGEAR WNA3100 N300 Wireless USB Adapter" has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets.
Reason: The network driver detected that its hardware has stopped responding to commands."I see a bunch of them in a row. The reset process evidently doesn't ever work.
Here's the procedure I do on Windows 10, every time it disconnects, courtesy of a nice support person at Microsoft. And then it's ok for a while, until it decides it isn't.
1) Run command shell as administrator. I've pinned a shortcut to my desktop and have a sticky with these instructions, because it comes up very frequently.
2) netsh int ip reset resetlog.txt
3) netsh winsock reset
4) ipconfig /registerdns
5) ipconfig /flushdns
6) ipconfig /release
7) ipconfig /renew
- kellyme45Aspirant
ME TOO WHAT IS THE SOLUTION FOR THIS IT IS EXTREMELY ANNOYING AND I EXPECTED BETTER FROM NETGEAR AND MICROSOFT.... VERY ANGRY.
I was past time for store return. I still have this POS sitting on my desk as a reminder to never buy a Netgear product again. I have had problems with Netgear in the past and I'm done with them.
- kellyme45Aspirant
This reflects poorly on the company as a whole.
- Retired_Member
i found a solution that worked for me:
https://community.netgear.com/t5/WiFi-Adapters/A6200-Disconnecting-on-Windows-10/td-p/981072
Step 1:Go to "Control Panel > All Control Panel Items > Power Options > Change Plan Settings > Change Advanced Power Settings".Step 2:Expand "Wireless Adaptor Settings > Power Saving Mode" and make sure it is set to "Maximum Performance".Step 3:Expand "USB Settings > USB Selective Suspend Settings" and change Setting to "Disabled".