Forum Discussion

Aspirant

Jul 15, 2017

Solved

WAC510 Frequent power cycling

I bought a 3 pack of WAC510's. I installed them and am happy with their performance. Up until recently everything worked as expected but i believe since the firmware update 1.2.5.12 my AP's started r...

Firmware

Troubleshooting

Dsmalley
Jul 21, 2017
At Raghu's suggestion I turned RRM off on both devices and that appears to have done the trick. Both of WAPs have been up for 3+ days with no restarts.

Sounds like there might be a bug in RRM that will get addressed with the next update.

Disabling this hasn't appeared to significantly impact our network performance, although andecodally one android client user is complaining that his device is not acquiring/holding connections as well. Could easily be something else going on there.

Dsmalley

Tutor

Jul 17, 2017

I've been experiencing the exact same issue with my two WAC510s. They are also on 1.2.5.12 but I noticed this occurring on 1.2.5.11 as well but wasn't noting the frequency as closely.

My devices are wired via poe to a GS108PEv3 and share the same SSID.

I have attempted to identify a pattern but can't see any. Traffic is always very low on our network so it doesn't seem activity related?

It's a significant issue - they are rebooting > 10 times per day.

Log snippet - any way to increase the verbosity?

Sun Jul 16 20:51:22 CDT 2017 nddmp[2148]: alarm : seqNo-[1], level-[INFO], info-[System UP]
Sun Jul 16 20:51:22 CDT 2017 nddmp[2148]: alarm : seqNo-[2], level-[INFO], info-[Reboot reason - WDT]
Sun Jul 16 20:51:22 CDT 2017 nddmp[2148]: alarm : seqNo-[3], level-[INFO], info-[Radio 2.4GHz On]
Sun Jul 16 20:51:22 CDT 2017 nddmp[2148]: alarm : seqNo-[4], level-[INFO], info-[Radio 5GHz On]
Sun Jul 16 20:51:22 CDT 2017 nddmp[2148]: alarm : seqNo-[5], level-[INFO], info-[00-23-CC-56-C3-DD connected]
Sun Jul 16 20:51:22 CDT 2017 nddmp[2148]: alarm : seqNo-[6], level-[INFO], info-[28-56-5A-3A-0D-FC connected]
Sun Jul 16 20:51:22 CDT 2017 nddmp[2148]: alarm : seqNo-[7], level-[INFO], info-[00-25-4B-99-08-7C connected]
Sun Jul 16 20:51:22 CDT 2017 nddmp[2148]: alarm : seqNo-[8], level-[INFO], info-[88-66-A5-6D-10-77 connected]
Sun Jul 16 20:51:22 CDT 2017 nddmp[2148]: alarm : seqNo-[9], level-[INFO], info-[F4-31-C3-1F-5D-03 connected]
Sun Jul 16 20:51:22 CDT 2017 nddmp[2148]: alarm : seqNo-[10], level-[INFO], info-[B8-E9-37-EA-D9-82 connected]
Sun Jul 16 20:51:22 CDT 2017 nddmp[2148]: alarm : seqNo-[11], level-[INFO], info-[C0-33-5E-E9-F2-3D connected]
Sun Jul 16 20:51:22 CDT 2017 nddmp[2148]: alarm : seqNo-[12], level-[INFO], info-[8C-F5-A3-BA-E0-30 connected]
Sun Jul 16 20:51:26 CDT 2017 hostapd: wifi0vap0: STA 40:b4:cd:84:2b:69 IEEE 802.11: associated
Sun Jul 16 20:51:26 CDT 2017 hostapd: wifi0vap0: STA 40:b4:cd:84:2b:69 WPA: pairwise key handshake completed (RSN)
Sun Jul 16 20:51:26 CDT 2017 nddmp[2148]: alarm : seqNo-[13], level-[INFO], info-[40-B4-CD-84-2B-69 connected]
Sun Jul 16 20:51:27 CDT 2017 syslog: password matched
Sun Jul 16 20:53:55 CDT 2017 syslog: password matched

Dsmalley

Tutor

Jul 17, 2017

Detailed log file is here:

https://eleventwenty-my.sharepoint.com/personal/dougsmalley_eleventwenty_com/_layouts/15/guestaccess.aspx?docid=014700a1ace014047be1a202080fac005&authkey=AXhxFigHHFqjJvuAfFGM8iY

WAP config is here:

https://eleventwenty-my.sharepoint.com/personal/dougsmalley_eleventwenty_com/_layouts/15/guestaccess.aspx?docid=07e28cf4e49364b7ca4ea2e85841c64d0&authkey=ASbNP_U7TdJ_L6X5fjyUVDU

BoT
Aspirant
Jul 17, 2017
Thanks Dsmalley, i am glad i am not the only one. i also noticed that you have the same message "[Reboot reason - WDT]" in your log.
i hope we can find out what WDT is.

Ssome more info on my APs had firmware 1.2.5.1 to 1.2.5.11 and now 1.2.5.12.
I have one with power adapter and one with PoE.
- Dsmalley
  Tutor
  Jul 17, 2017
  I think "WDT" refers to a "watchdog timer" (see wiki). If so then I think this points to some pile of errors or some other threshold condition that is getting hit making the devices decide to reboot.
  
  Hopefully the support team can figure it out looking at the detailed logs and config and it's just something simple with the setup/config.
- RaghuHR
  NETGEAR Expert
  Jul 17, 2017
  hi BoT
  
  Thanks for sharing additional details. I guess power source is not the culprit based on your description (PoE connected/with power adapter)
  
  Have you ever tried any other firmware & see AP is not restarting apart from those you have mentioned? I have sent you PM regarding config and log files.
  
  Dsmalley Sorry it appears the logs and config file are removed/moved from your shared location. I have PMd you too.
  
  Kindly note that we are actively workig on this issue with top most priority
  
  Thanks
  
  Raghu
  - Dsmalley
    Tutor
    Jul 17, 2017
    Try this for the config file:
    https://drive.google.com/open?id=0Bx9_XMtegjnUaU93SUd5M0d2dEU