Forum Discussion

Aspirant

Jul 15, 2017

Solved

WAC510 Frequent power cycling

I bought a 3 pack of WAC510's. I installed them and am happy with their performance. Up until recently everything worked as expected but i believe since the firmware update 1.2.5.12 my AP's started r...

Firmware

Troubleshooting

Dsmalley
Jul 21, 2017
At Raghu's suggestion I turned RRM off on both devices and that appears to have done the trick. Both of WAPs have been up for 3+ days with no restarts.

Sounds like there might be a bug in RRM that will get addressed with the next update.

Disabling this hasn't appeared to significantly impact our network performance, although andecodally one android client user is complaining that his device is not acquiring/holding connections as well. Could easily be something else going on there.

Dsmalley

Tutor

Jul 17, 2017

Detailed log file is here:

https://eleventwenty-my.sharepoint.com/personal/dougsmalley_eleventwenty_com/_layouts/15/guestaccess.aspx?docid=014700a1ace014047be1a202080fac005&authkey=AXhxFigHHFqjJvuAfFGM8iY

WAP config is here:

https://eleventwenty-my.sharepoint.com/personal/dougsmalley_eleventwenty_com/_layouts/15/guestaccess.aspx?docid=07e28cf4e49364b7ca4ea2e85841c64d0&authkey=ASbNP_U7TdJ_L6X5fjyUVDU

BoT

Aspirant

Jul 17, 2017

Thanks Dsmalley, i am glad i am not the only one. i also noticed that you have the same message "[Reboot reason - WDT]" in your log.

i hope we can find out what WDT is.

Ssome more info on my APs had firmware 1.2.5.1 to 1.2.5.11 and now 1.2.5.12.

I have one with power adapter and one with PoE.

Dsmalley
Tutor
Jul 17, 2017
I think "WDT" refers to a "watchdog timer" (see wiki). If so then I think this points to some pile of errors or some other threshold condition that is getting hit making the devices decide to reboot.

Hopefully the support team can figure it out looking at the detailed logs and config and it's just something simple with the setup/config.
RaghuHR
NETGEAR Expert
Jul 17, 2017
hi BoT

Thanks for sharing additional details. I guess power source is not the culprit based on your description (PoE connected/with power adapter)

Have you ever tried any other firmware & see AP is not restarting apart from those you have mentioned? I have sent you PM regarding config and log files.

Dsmalley Sorry it appears the logs and config file are removed/moved from your shared location. I have PMd you too.

Kindly note that we are actively workig on this issue with top most priority

Thanks

Raghu
- Dsmalley
  Tutor
  Jul 17, 2017
  Try this for the config file:
  https://drive.google.com/open?id=0Bx9_XMtegjnUaU93SUd5M0d2dEU
  - Dsmalley
    Tutor
    Jul 17, 2017
    Thanks Raghu - I've emailed you config + log data.