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Forum Discussion
WAX610 cannot be added to Insight - ownership release required
Hello,
I have a NETGEAR WAX610 that I cannot add to Insight.
Error message:
"This device was previously added to a different account."
I have already factory reset the device multiple times.
Serial number:
6KE10C280023E
I understand this device was previously used at another location and I do not have access to the original account.
Could you please assist with ownership release so I can use the device with Insight?
Thank you.
1 Reply
Please send an email to Netgear Customer Service at mailto:customer.service@netgear.com with the subject line "Request to remove device". Provide your name, email address and device serial number to have the product's registration removed from the account.
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Alternate approach (probably more troublesome than helpful - no idea what Netger IT does ...) is going to
https://my.netgear.com/support/contact.aspx -> Open a support case -> Tick (x) I have a subscription service -> select [Insight] ... [Chat with us] or [Call support]
You have to describe the issue (as you have done here) in a text from to open a support ticket.
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In my recent testing, this process seems to be broken somehow.
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