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Solved
WNDAP360 / WMS5316 - cannot add AP since firmware
Hi we have just updated firmware on 2 of our Aps (WNDAP360) and cannot add them into the WMS5316 (ProSafe 16ap)
I have tried carrying out a reset, it locates the device, but the progress indicator just stays on 0% with the graphic rotating. The webpage times out. Ive left this 40 minutes
I have also manually configured one on the same subnet, unused IP and tried adding via IP discovery
This seems to have happened since firmware updates:
WMS5316 is on 2.1.5
WNDAP360 are on 3.0.4.0
Beforehand they were always temperamental to add as its never been clear which password to use. For reference ive tried blank password, the default password i.e. password, and our internal password which the group is configured for.
I have tried adding it in with New IPs and also the existing/default IP
Whatever I try I cannot get these Aps to add to the management device and group. Below is the recent errors in the syslog:
Oct 7 09:50:10 LEYWMS01 user.warn : Warning: URL 192.168.0.100/images/product_logo.gif took 182 secs
Oct 7 09:50:10 LEYWMS01 user.err ap_mgr_WNDAP360: Error condition, drain the queue
Oct 7 09:52:04 LEYWMS01 syslog.info -- MARK --
Oct 7 09:54:10 LEYWMS01 user.warn : Warning: URL 192.168.0.100/images/product_logo.gif took 180 secs
Oct 7 09:54:10 LEYWMS01 user.err ap_mgr_WNDAP360: Error condition, drain the queue
Oct 7 09:56:04 LEYWMS01 user.err ap_mgr_WNDAP360: AP 10.2.100.171 Changed status from Success<0> to Offline:Couldn't connect to server<-3>
Oct 7 09:56:04 LEYWMS01 user.err ap_mgr_WNDAP360: Error condition, drain the queue
Oct 7 09:57:07 LEYWMS01 user.err ap_mgr_WNDAP360: Error condition, drain the queue
Oct 7 09:58:10 LEYWMS01 user.err ap_mgr_WNDAP360: Error condition, drain the queue
Oct 7 09:58:10 LEYWMS01 user.warn : Warning: URL 192.168.0.100/images/product_logo.gif took 180 secs
Oct 7 09:58:10 LEYWMS01 user.err ap_mgr_WNDAP360: Error condition, drain the queue
Oct 7 09:59:10 LEYWMS01 user.err ap_mgr_WNDAP360: AP 10.2.100.171 Changed status from Offline:Couldn't connect to server<-3> to Success<0>
Oct 7 10:02:12 LEYWMS01 user.warn : Warning: URL 192.168.0.100/images/product_logo.gif took 182 secs
Oct 7 10:02:12 LEYWMS01 user.err ap_mgr_WNDAP360: Error condition, drain the queue
Oct 7 10:03:19 LEYWMS01 user.warn : Warning: URL 10.2.100.171/index.php?page=master&menu1=Monitoring&menu2=Wireless%20Stations&menu3=Wireless%20Stations&menu4= took 17 secs
Oct 7 10:05:17 LEYWMS01 user.warn : Warning: URL 10.2.100.171/index.php?page=master&menu1=Monitoring&menu2=Wireless%20Stations&menu3=Wireless%20Stations&menu4= took 19 secs
Oct 7 10:06:16 LEYWMS01 user.warn : Warning: URL 192.168.0.100/images/product_logo.gif took 184 secs
Oct 7 10:06:16 LEYWMS01 user.err ap_mgr_WNDAP360: Error condition, drain the queue
Oct 7 10:07:19 LEYWMS01 user.warn : Warning: URL 10.2.100.171/index.php?page=master&menu1=Monitoring&menu2=Wireless%20Stations&menu3=Wireless%20Stations&menu4= took 23 secs
Oct 7 10:08:00 LEYWMS01 user.info : Access point [ip:192.168.0.100] [model:WNDAP360] added to Managed List
Oct 7 10:09:19 LEYWMS01 user.warn : Warning: URL 10.2.100.171/index.php?page=master&menu1=Monitoring&menu2=Wireless%20Stations&menu3=Wireless%20Stations&menu4= took 21 secs
Oct 7 10:10:19 LEYWMS01 user.warn : Warning: URL 192.168.0.100/images/product_logo.gif took 183 secs
Oct 7 10:10:19 LEYWMS01 user.err ap_mgr_WNDAP360: Error condition, drain the queue
Oct 7 10:11:22 LEYWMS01 user.warn : Warning: URL 10.2.100.171/index.php?page=master&menu1=Monitoring&menu2=Wireless%20Stations&menu3=Wireless%20Stations&menu4= took 23 secs
Oct 7 10:12:04 LEYWMS01 syslog.info -- MARK --
Oct 7 10:13:21 LEYWMS01 user.warn : Warning: URL 10.2.100.171/index.php?page=master&menu1=Monitoring&menu2=Wireless%20Stations&menu3=Wireless%20Stations&menu4= took 21 secs
Oct 7 10:14:21 LEYWMS01 user.warn : Warning: URL 192.168.0.100/images/product_logo.gif took 182 secs
Oct 7 10:14:21 LEYWMS01 user.err ap_mgr_WNDAP360: Error condition, drain the queue
Oct 7 10:15:20 LEYWMS01 user.warn : Warning: URL 10.2.100.171/index.php?page=master&menu1=Monitoring&menu2=Wireless%20Stations&menu3=Wireless%20Stations&menu4= took 21 secs
Oct 7 10:15:50 LEYWMS01 user.err ap_mgr_WNDAP360: Cannot process IPC since Timeout:Timeout was reached<-4>
Oct 7 10:17:21 LEYWMS01 user.warn : Warning: URL 10.2.100.171/index.php?page=master&menu1=Monitoring&menu2=Wireless%20Stations&menu3=Wireless%20Stations&menu4= took 22 secs
Now resolved
Had to manually assign an IP in same subnet (which had already been done), then reboot the WMS, then try and add again. Connection established and the progress indicator increased. Several times it failed anyway at 40% - 60% and stated Authentication failed. However it did at least change the IP to the new one so something was working.
I left it alone and went back to it and it said connected. It seems the synch just crashes constantly but eventually works itself out. I then changed the password / group, it said failed again and eventually worked itself out.
Garbage
1 Reply
Now resolved
Had to manually assign an IP in same subnet (which had already been done), then reboot the WMS, then try and add again. Connection established and the progress indicator increased. Several times it failed anyway at 40% - 60% and stated Authentication failed. However it did at least change the IP to the new one so something was working.
I left it alone and went back to it and it said connected. It seems the synch just crashes constantly but eventually works itself out. I then changed the password / group, it said failed again and eventually worked itself out.
Garbage
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