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I cancelled the entire subscription. However, I was billed the next month..
Yeah I couldn't see anywhere to reduce the number of device licenses so I cancelled the entire subscription. However I was billed the next month ANYWAY! So now the app says that my subscription is cancelled (and past the expiration date) but also says that I have 3 device credits available. There's some work to do to sort this out really.
12 Replies
Sorry you've experienced these challenges with Insight subscriptions. Insight Premium accepts both monthly and annual subscriptions. We provide 3-days where you can cancel your subscription for a full refund. Beyond that the subscription purchase is final and will run through term. You can cancel but it will apply to the next period. With Insight basic, we only offer the annual subscription, as the price is so low ($4.99/year per device). If you're having this issue aside of these terms, we can look into it. Insight Product Management
Thanks for the replies. I guess the online chat is staffed for California hours, it is almost midnight for me. I have a support case now, number 29923530. I cancelled the premium monthly subscription several days before the end of the term, yet it automatically renewed anyway. It isn`t a lot of money, but I don`t want it to carry on forever.
I checked with NETGEAR Support about your case # 29923530 and found out that a follow-up e-mail has been sent to you by the support expert handling your case. Kindly respond to it as soon as possible.
Regards,
DaneA
NETGEAR Community Team
Hi Theolodian,
Please PM me the account email address and I'll get the billing issue worked out on your account.
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