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Forum Discussion

jsroman's avatar
jsroman
Aspirant
Jun 07, 2021
Solved

Insight Toplogy not visible in abstract view.

Tree view and ssid view work as intended under Toplogy Views on Insight Portal but when switching to Abstact view nothing is visible. Any suggestion on how to correct. A wac540 and a wax610 are APs attached at location.

 

Thanks in advance.

Insight Web Portal
WAC540
WAX610 INSIGHT
  • Retired_Member's avatar
    Retired_Member
    Jun 14, 2021

    Hi,

    We have released newer version of IM6.2.

     

    Could you please try viewing "Abstract View" of the topology now?

     

    Please let us know.

     

    Thanks,

    Sudheer

8 Replies

Replies have been turned off for this discussion
  • Retired_Member's avatar
    Retired_Member
    Jun 08, 2021

    Hi,

     

    We have fixed this issue in IM6.1MR version.

     

    Could you please provide Insight credentials to debug further?

     

    Thanks,

    Sudheer

    • Retired_Member's avatar
      Retired_Member
      Jun 08, 2021

      Hi,

       

      You can give technical support access or provide your credentials by sending email: sudheer.duggisetty@netgear.com.

       

      Thanks,

      Sudheer

      • jsroman's avatar
        jsroman
        Aspirant
        Jun 08, 2021

        I granted tech support access thru insight , now what do i have to do?

    • jsroman's avatar
      jsroman
      Aspirant
      Jun 08, 2021

      Are you seriously asking for my Insight user name and password on public forum? 

       

      Retired_Member wrote:

      Hi,

       

      We have fixed this issue in IM6.1MR version.

       

      Could you please provide Insight credentials to debug further?

       

      Thanks,

      Sudheer

       

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