NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Issues with Insight and WAC510's
I am having issues with my WAC510's I have six deployed at my church and I can not get to their configuration page on insight. When I try to get to their configuration, I get an error. I can put the WAC510's in standalone mode and they work fine, if I upload them to the insight portal, changing their management to insight. I can not get to their configuration. It seems that my insight web portal and their configuration is corrupted. Should I delete the entire insight account, reset all of the WAC510's and start from scratch? It appears that perhaps a firmware update somehow corrupted the insight's ability to manage them. Any thoughts or guidance would be very appreciated. They are all currently in version 9.0.0.21 firmware.
Thank you
Resolution, Just an FYI Insight corrupoted the SSID's I had to delete them and recreate them. That fixed it.
8 Replies
Hi tomshawacob
What is the error message you are seeing? Was it working in previous FW without any issues?
Enable tech support and send me account details to me via PM.
Thanks,
Raghu
The message I see, no matter what I do, on the insight app or on the webpage is, I go to the administration of the WAC510 I try to make a change to the configuration, I make the change and when I go to save the change it gives me an error that what you are requesting to do is not available at this time. I have released the insight portal to tech support. Currently I have the the WAC510's in standalone mode as it was the only way to make the necessary changes in their confighuration.
On Tuesday of last week, I brought one of the WAC510's to standalone mode, I made the changes and then I put it back to insight management. Thinking that it would force the WAC510 to go back to configuration mode on the insight portal. The changes that I made on the WAC510 were not kept and the WAC510 reverted back to its previous insight configuration.
Please let me know what you find or what you suggest I do.
tomshawacob Thanks for the additional details. Could you please manage your WAC510s with Insight? Currently all are in standalone mode.
Thanks,
Raghu
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
