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Forum Discussion
Unable to disable auto-renew – billing issue – support ticket open since Feb 20
Hello,
I am experiencing an issue with my Insight subscription.
When I try to disable Auto-Renew in the subscription billing page, the system confirms the change, but after refreshing the page the Auto-Renew option turns back to ON.
Because of this issue I am also unable to remove my credit card from the account.
I opened a support ticket on February 20, but the case is still marked as "In Progress" and I have not received any response yet.
Support case ID: 49536768
Could a moderator please help escalate this issue to the billing team so that the auto-renew can be disabled and my payment method removed?
Thank you for your assistance.
4 Replies
You'll need to phone or chat contact NG enterprise support and get there help.
https://www.netgear.com/support/enterprise
Good Luck.
Thank you for your suggestion.
I already opened a support ticket on February 20, but the case is still marked as "In Progress" and I have not received any response.
The issue is that auto-renew cannot be disabled in the Insight subscription page and the setting returns to ON after confirmation. Because of this I cannot remove my credit card.
Could a Netgear moderator please help escalate this ticket to the billing team?
Thank you.
You might respond back to the case# thru that path to see if someone can update with something.
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