Orbi Pro Issues with Firmware v2.5.4.104

Question

I have had to go back to the previous firmware as I have had issues with the new version, I have a three unit setup a SRR60, SRS60 & RBS50Y. The SRS60 is connected to the SRR60 via ethernet directly from satalite to router ethernet port and is using Ethernet Backhaul and the RBS50Y is connected using wireless channel 108.

What happens with the new firmware is all units upgrade ok, but after a while insight reports that no clients are connected but on the Orbi UI it shows 60 or so clients, the RBS50Y drops off and Insight shows it as not connected, on the Orbi UI it shows as connected but as a client not a satalite and you cannot get to any of the settings via the orbi management UI (You cannot go directly either) if you reboot it connects for a while then drops again. If you do a wireless scan it shows that all satalites are trying to use wireless backhaul.

As mwntioned I have put all three back to v2.5.3.110 and everythig works as should.

Boomerang3 · Answer

I guess I'm going to have to back down also. After my upgrade to v2.5.4.104 my SRC60 and SRR60 keep disconnecting from the router SRR60. I've been through everything I can think of. Channels, WiFi conflicts, ect. I posted earlier about my now reluctance to upgrade my Netgear Orbi in the future. Seems like everytime I do, something goes wrong.

Thanks for your post.

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Update 1

Just downgraded from v2.5.4.104 to 2.5.3.110 on my SRR60, SRC60, and will do the SRR60 when I feel confident that the downgrade put me back into a stable environment. I'll update in an hour or so, since the v2.5.4.104 was disconnect the SRC60 every 15 mins or so.

qzkhtw · Answer

I have a similar configuration, but with two more SRS60’s. I’ve spent hours troubleshooting and reconfiguring. I’m now going to revert back to the previous version. After spending over a grand for this network, I have nothing but issues with it ( always after a firmware upgrade - it’s never seamless)

Boomerang3 · Answer

I factory reset and downgraded the firmware to v2.5.3.110 on all three (SRR60, SRS60, SRC60) last night.

Everything was working great until about an hour ago and I got another disconnect on the SRC60, the ceiling sat again. It's the SRC60 that has been disconnecting. After the firmware downgrade everything looked great until now and had a another disconnect.

The link speed of the SRC60 is 1300/1300 and has been stable.

So, I'll give it another day or so and see if I get another disconnect and then, well I guess it's a call to Netgear. I havn't put in a support call yet, because I've tried everything that I can find from pamrameters (using the experiencing here), rebooting, factory reset, and now factory reset with firmware downgrade.

I've got a suspicion that it's either interference or distance. The SRC60 has a great link speed, and is two floors up from the SRR60 router.

qzkhtw · Answer

I also did a factory reset on all 5 devices and reverted to v2.5.3.110. This is a newer version from what I was on previously (2.5.3.108), but all 4 satellites have remained online for the past 6 hours. Much better than current version.

Boomerang3 · Answer

18 hours and after a factory reset and firmware downgrade, no disconnects and WiFi is back to its speedy, reliable self.

Forum Discussion

Orbi Pro Issues with Firmware v2.5.4.104

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