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Forum Discussion
Connected Device Icons not saving
The device icons for Smart Thermostat and Smart Speaker don’t update when saved. All the other icons I changed and saved updated just fine. Those are the only two that I’ve found that won’t update. When I go back to edit, the correct icon shows selected, but when I tap Save and it goes back to connected devices, the icons don’t update.
18 Replies
- None of my devices retain their icons. The names are retained after editing, but all devices revert back to default after a few seconds.
Metalchili11 wrote:
The device icons for Smart Thermostat and Smart Speaker don’t update when saved. All the other icons I changed and saved updated just fine.Wild guess - these might be unavailable on your R7000 and the undefined firmware version.
ebaltazar wrote:
None of my devices retain their icons. The names are retained after editing, but all devices revert back to default after a few seconds.The classic interoparability issue many Netgear router ownsers are experiencing.
ChristineT Christian_R more food for your discussions and metings with the consumer product teams.
I have pretty much the same problem. Whenever I try to update the device name and/or icon within "Attached Devices" on the Orbi embedded web server, the changes do not take. I use to be able to make changes and they saved just fine, but for a while now they haven't been. This is extremely frustrating as I like to keep my devices organized, named, and associated with the correct icons.
- Yeah, the app has been updated several times since I made my post, but no improvement. Extremely frustrating.
Same problem here, some devices save the name and icon properly, others do not save and revert back.
just updated to app version 2.4.8.18 and firmware version V2 .5 .0 .38. Has anyone come up with a solution?
- So I believe I have just stumbled across the solution! When attempting to change the desired icon, you must also edit the name below. Even a one character variance will allow you to save the proper icon. So if you want to use the original name you had shut up, simply change it do a different icon and vary the name, then change it back.
- MichiganMike_70
I have tried every possible combination of edits. What you suggested does not work for me. I have tried editing the icon and changing the name and changing the device type. I have tried editing the icon and changing only the device type and not the name. I have tried editing only the icon. You get the picture. Glad it works for you though!
I use an Orbi system.- Has anyone found a solution to the icons and names not saving? I figured the latest firmware would fix this but nope. The other great feature is the PoS seems to revert back to factory settings on a reboot or power cycle. I really wish I hadn’t purchased a Netgear product at this point.
- Tried didn’t work for me reverted back once everything refreshed
- Well.. after being on netgear modems for basically my entire life, and had problems basically my entire life forcing me to be the tech savvy kid and repair all the crap my parents messed up. This is the nail in the coffin. Gonna be avoiding netgear from now on. They are A networking company that promises ease of use and simple connectivity and clearly its quite easy to change and label things for yourself but they simply cant keep track of a simple name/label change? Are you kidding me?! Seriously?? Wow. Idk what they are doing over there but clearly its not fixing the options they are supposed to already offer that i thought i paid for.. i would rather pay half the price for the equipment without all the fancy features they promise you that end up not working or are more of a hassle than its worth dealing with! Shifty marketing at its best. Sweet. Reminding me of best buy. Come here for **bleep**tier stuff than you can order online and it costs more! Thanks for the great customer service netgear. Dueces.
- A little over a year of owning this router and still no fix for device icons not staying set. So weird and disappointing. Most recently I was as able to change the devices to their appropriate icons and thought they were going to stay. I backed out of the app, and of course when I went back in, they had all reverted to the default icon again. I'm also not considering Netgear for my next router purchase.
