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TonyPHX's avatar
TonyPHX
Guide
Apr 18, 2017
Solved

Genie App says remote access not supported for my router?

I have an R9000 X10 and in many documents it says that Genie should be able to support remote access for this router.  Yet, the Genie app (latest version) on iPhone says my router does not support remote management via Genie.

 

Anyone know any better?

 

30 Replies

  • Never mind.  Uninstalled Genie, rebooted phone and router...reinstalled Genie.  Totally different experience.  : )

     

    • Redtulips7's avatar
      Redtulips7
      Luminary

      What do you mean by remote access? Beyond WiFi range? I am only capable of accessing Router through Genie App with my Note 5(Android 7.0) while in the WiFi range!!!!!!

      • TonyPHX's avatar
        TonyPHX
        Guide

        By remote I just mean remote via Genie.  The "remote access" url also works, but I was trying to make the Genie app work right from outside of my network.  And of course I wanted to add the Alexa skill for Netgear.  Very cool.  : )

         

  • Hi Dexter, thanks for the reply. I did fill in the model no and I noticed it kept getting erased in the field box provided.

    Here it is: Netgear N600 DGND3700v2

    Regards.