im so frustrated. im trying to log into the Geni app on my Samsung Galaxy S5 and it wont let me. it says to log in with the user name (which has 'admin' already filled in) and password. all of which i can find on the rounters label. it wont let me change the 'admin', and just putting the router password isnt working.

Are you using the Galaxy's wifi? Before you can use the Android Genie access the control interface of the Netgear router you need to login to the wifi. Only then will you be able to login to the control interface with the Netgear Genie. The wifi login details are not the same as the router login details.

i logged into netgear, then it went to the next login. thats the one i cant get into.

LisaWar wrote:i logged into netgear... What does that mean? Netgear what? Forget about the genie. First use your Samsung to access the wifi. Mess around a bit to confirm that you have wifi access. Then start the Netgear Genie. Then login with the default details user = admin (you cannot change that) and password = password. If password does not work, then you, or someone, may have changed the password using the browser interface. We don't actually know what you are trying to login to with the genie. I assume a Netgear router, but which one?

not sure if related, installed configured PARENTAL CONTROL...and am trying to DISABLE, which apparently I need GENIE for(im ok NOT usesing GENIE)the darn app wont login with with ADMIN, which or course isnt the issue when logging into 192.168.1.1 (router) i really want to DISABLE controls, (as this isnt what i was looking for, BLOCKING isnt what i want, i want to 'see' what / where the kids are going, who they are IM'ing..etc..) anyway...please help me get back into GENIE or DISABLE my PARENTAL CONTROLS so i dont use your DNS anymore thank you in advance Hardware Version R8000 Firmware Version V1.0.3.36_1.1.25 GUI Language Version V1.0.3.36_2.1.49.1

Try using the web interface, your browser, to set up your router.

genie app | NETGEAR Communities

13 Replies

michaelkenward
Guru - Experienced User
Mar 29, 2017
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Are you using the Galaxy's wifi?

Before you can use the Android Genie access the control interface of the Netgear router you need to login to the wifi.

Only then will you be able to login to the control interface with the Netgear Genie.

The wifi login details are not the same as the router login details.
- LisaWar
  Aspirant
  Mar 29, 2017
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  i logged into netgear, then it went to the next login. thats the one i cant get into.
  - michaelkenward
    Guru - Experienced User
    Mar 29, 2017
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    LisaWar wrote:
    i logged into netgear...
    
    What does that mean? Netgear what?
    
    Forget about the genie. First use your Samsung to access the wifi. Mess around a bit to confirm that you have wifi access.
    
    Then start the Netgear Genie.
    
    Then login with the default details user = admin (you cannot change that) and password = password. If password does not work, then you, or someone, may have changed the password using the browser interface.
    
    We don't actually know what you are trying to login to with the genie. I assume a Netgear router, but which one?
JYurt
Tutor
Apr 23, 2017
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Via URL works...access that is
However when trying to un click the dns box to select allow isp...dialog tell me to make change via gui...stuck in a loop

Thanks
JYurt
Tutor
Apr 23, 2017
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Goal is to disable parental controls.
Can only do that from GENIE APP
- michaelkenward
  Guru - Experienced User
  Apr 23, 2017
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  JYurt wrote:
  Can only do that from GENIE APP
  
  It works through the web browser here.
  
  Unless you have changed it, the password for the web interface is password. That will work whatever you use to access the router.
  
  The manual explains how to do this:
  
  >>>>> R8000 | Product | Support | NETGEAR <<<<<
  
  See page 54.
  
  You need the genie to bypass your default settings.
JYurt
Tutor
Apr 23, 2017
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Appreciate the call out.
I know how to do, it, I just can't get logged in.
And password doesn't work
- DexterJB
  NETGEAR Moderator
  Apr 25, 2017
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  Hi JYurt,
  
  1. Have you tried using another device (iOS, Android, PC, Mac)?
  
  2. Please make sure you are using the correct router logins.
  
  3. Have you tried resetting the router?
  
  Regards,
  
  Dexter
  
  Community Team
  - JYurt
    Tutor
    Apr 25, 2017
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    Hi Dex...thanks fo the suggestions...
    
    indeed all of the above and NO LUCK
    
    have tried from DRIOD, IOS, Windows...
    
    its that darn GENIE, 'app' can't get past the login...just SPINNS...SPINNS...

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