I need remote support from NETGEAR for a R7000

Question

My nighthawk router was hackedThe IP address changed to 10.0.0.1It’s name is now local hostI renamed the networks and changed the passwords through The router loginThen I was unable to access the router login againI did a hard reset on the router and the old router names came back in the Genie App but the new router names still appear in my network settings on my iPhone 7I have done both a Network reset and a hard reset and we set up of my iPhoneI can’t load the latest update because I can’t connect to the networkI am in need of remote support from net gear to walk me through getting my device set up and secured againWhen I tried to sign up for support I get stuck in some kind of a loop and I need to either no the local office in St. Paul or Minneapolis Minnesota that will provide a check to service me or the location where I can find a check to buy a support contract and get support for my product

DexterJB · Answer

Hi johnjeff1963,

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I have sent you a message.

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Regards,

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Dexter

Community Team

johnjeff1963 · Answer

I found net gear support to be both outrageously expensive and completely ineffective

The support staff is filled with people from foreign country who cannot appropriately speak the language enough to help you problem solve your problem

And your help community since you in loops of constant repeat activity when you’ve already repeatedly done that step already

I have called you had a private service to take care of the problem

Forum Discussion

I need remote support from NETGEAR for a R7000

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