NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
I need remote support from NETGEAR for a R7000
My nighthawk router was hacked The IP address changed to 10.0.0.1 It’s name is now local host I renamed the networks and changed the passwords through The router login Then I was unable to access the router login again I did a hard reset on the router and the old router names came back in the Genie App but the new router names still appear in my network settings on my iPhone 7 I have done both a Network reset and a hard reset and we set up of my iPhone I can’t load the latest update because I can’t connect to the network I am in need of remote support from net gear to walk me through getting my device set up and secured again When I tried to sign up for support I get stuck in some kind of a loop and I need to either no the local office in St. Paul or Minneapolis Minnesota that will provide a check to service me or the location where I can find a check to buy a support contract and get support for my product
Genie Login
So I'm not getting money extorted from me, I'm trying to rename my 5g feed via network Genie. I can login to genie when I'm connected via 2g and have renamed this network. I use my iPad and when I try to login to change the name and password on 5g,, I get an error message : (login failed, router failed to respond with expected results.) thanks in advance for the help.Cant login to openDNS from genie
My router is a DGN2200 A few problems - how do I know what version I have as it does not seem to say anywhere - does that mean that this version will not work with Genie? I managed to use the Genie App the first time I login in and changed the parental controls itbut now it comes back with the message "Netgear router not found or is not supported. Make sure that your mobile device is not connected to the router's guest network and the the iPv6 is not enabled" Okay so how do I know if I am connected to the "guest network"?? What is iPv6? Is my login what is written on my router? I am finding this really hard to navigate through please help