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Forum Discussion
NightHawk App Can't see R7800 Router
Ok, I have done a factory reset on my router. My android phone I've installed the Nighthawk App. I'm stuck in a loop where it keeps telling me "Router Not Found". I've done the suggestions about WiFi control and my cell phone is connected to the router and working. I tried logging into routerlogin.net and routerlogin,com. Can't access my router setting or even get to the login screen to change the name and other settings. I've been at this now for hours researching and trying to find a solution. Any help is much appreciated and I thank you in advance.
40 Replies
Try this?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-messageThanks for the response. Tried your suggestion on the MAC recommendation. Didn't change a thing. App still can't see it. I've done the new system setup several times. Doesn't work either. I've rebooted the router many times as well. Every component connected to the router is working fine. I just can't access my router to get to the settings and the App says "Issues connecting with NETGEAR##" is on the main screen. So it partially sees it. I've uninstalled and reinstalled the App numerous times.
R7800HelpMe wrote:
I tried logging into routerlogin.net and routerlogin,com. Can't access my router setting or even get to the login screen to change the name and other settings.
Is that on the mobile device or with a wired link to the browser graphical user interface (GUI)?
A number is more useful than "the latest". There may be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
If there is one it might help if you told people the make and model number of the modem/gateway/ONT that sits between this router and the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?
I ask because a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.We have fiber optic in our city. I can get to any screen to even check for updates. This is my model:
R7800 — Nighthawk X4S AC2600 Smart WiFi Router
I've not tried a wired access. I will give that a try. It makes no sense to me when every device we have sees the router and connects to it. The Nighthawk App can't find it but yet sees it on my Android and won't connect to it.
I don't have a browser interface. All the links and IP logins don't work. I've used Edge and DuckDuckGo without success. Can't access the router Admin settings through any of their suggested sites.
R7800HelpMe wrote:
Can't access the router Admin settings through any of their suggested sites.
I don't know what that means.
By default the R7800 has its own default IP address, 192.168.1.1.
routerlogin.net is another address, but that gets translated in the router.
If there is something in front of the router, that may decide to avoid clashes and squat on an address something like 10.X.X.X
"If there is one it might help if you told people the make and model number of the modem/gateway/ONT that sits between this router and the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?"
I don't have a modem. Fiber Optics.
R7800HelpMe wrote:
"If there is one it might help if you told people the make and model number of the modem/gateway/ONT that sits between this router and the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?"
I don't have a modem. Fiber Optics.
Some fibre services come with a box that also does routering. The idea is to have just one box at the consumer end.
