Good morning, I have spent about 3-4 hours with support attempting to log into the Nighthawk app. It is a new modem router cax80 When I log in with admin and my password (changed using my router login), it will attempt to get to the dash board but then time out I haverebooted numerous timesreset to factory settings I am attempting to log in with my apple device and we have tried it on my wife's cell phone and same time out issuesRegards Pete

Glad you got it working. I presume something on the app backend that NG may have fixed. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed. https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-routerEnjoy. 📡

Are you able to log in through the browser?

Yes I can log into my modem/router via the browser but not the app on the iphone (s)

did you try disabling random mac/ip address and Icloud relay on the iPhone

no and that has never come up while T/S with the netgear folks. Not sure how to do either of thosoe but can try it

Nighthawk app log in | NETGEAR Communities

22 Replies

plemans
Guru - Experienced User
Feb 21, 2024
Are you able to log in through the browser?
- SenperFi
  Aspirant
  Feb 21, 2024
  Yes I can log into my modem/router via the browser but not the app on the iphone (s)
  - plemans
    Guru - Experienced User
    Feb 21, 2024
    did you try disabling random mac/ip address and Icloud relay on the iPhone
FURRYe38
Guru - Experienced User
Feb 21, 2024
What FW version is loaded on the CAX80?
- SenperFi
  Aspirant
  Feb 21, 2024
  I dont have the specific number of the firmware but when I set up the CAX80 on 2/10 part of the process was updating the firmware. In addition, while trouble shooting with the netgear folks, it was confirmed that I had the latest firmware running
  
  After typing this i will login into myrouter and check
- SenperFi
  Aspirant
  Feb 21, 2024
  V2.1.5.2
  - FURRYe38
    Guru - Experienced User
    Feb 21, 2024
    Ok. I normally setup my CAX80 with a wired PC and web browser:
    
    https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
    
    I've never seen this to date with mine. However, I see NH app has been updated since I last had mine online a few months ago.
    
    I'd try a FR and setup from scratch with a web browser and PC or try using the NH app to walk thru the setup routine.
mr168
Aspirant
Feb 25, 2024
I have the same problem. Was this ever resolved?
- SenperFi
  Aspirant
  Feb 25, 2024
  Good afternoon, I have tried numerous suggestions and still have not been able to log into the app. The last suggestion was to do a factory reset, I had done that twice with netgear support and that did not work. I did my set up for the cax80 via wireless and someone suggested going via ethernet cable to a PC??
  My gripe is , if you put an app out and in the instructions it can be set up wirelessly (new word) then why does it not work
  
  I have spent over 3 hours with netgear folks and the answer to me was the techs are working on an update for the app
  
  Regards
  Pete
  - SenperFi
    Aspirant
    Feb 29, 2024
    Well then. On 2/26 I attempted to log into the app (as I had been doing daily. So I was able to log into the app. In addition I have been able to log in everyday since. Additionally I have been able to log in from “anywhere “.
    Not sure if I can pinpoint the change, I appreciate all the suggestions. Looks like a bit of Fox Mike to me
    
    Pete

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Nighthawk app log in