NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
R8000 no longer connects remotely with Genie app after latest firmware
The Genie app was finally working the way it was supposed with pausing connections, etc but then I went an upgraded to the latest firmware and its hosed up Genie. It shows two routers now, one with a serial and one without. I can't connect to the one with the serial number anymore. The second one lists as R8000 (N/A) and doesn't allow remote access. Anybody have any idea what happened here? It's like the firmware upgrade created a duplicate router entry in Netgears DB and they don't match anymore. Please help!!
42 Replies
- I have similar issues- I Can reboot once from my app once - then I get errors and need to manually reset? Used to work flawlessly from app a few days ago ...
- This is here is just plain sad netgear guys come on help us out.
Any fix to this yet? Or time for a new brand of router?
Hi all,
This has been reported to engineering and is being worked on. We will provide an update once available.
Regards,
Dexter
Community Team
Any progress / update?
I had a network switch die on me and after replacing it thought "oh, this firmware update has been available for a while, better apply it now..".. then poof cannot login with Genie anymore with PC app. Strange thing was, Genie actually continued to work on my iPhone until I logged out thinking it might be causing some odd confilct preventing login via PC Genie app. Once i logged out of the iPhone app, it also would no longer log in. :(
Pretty disappointed, but glad to read that engineering is working on it. Hoping some comment can be made.
DexterJB It's kind of disappointing that I'm actually troubleshooting for your guys instead of the other way around. I should get paid for this.
1. Downgraded firmware to x.x.32. Everything works again.
2. Was able to unregister the router
3. Upgraded to current firmware x.x.36
4. Re-registered (only one shows up now)
5. Same problem. It won't log into the router from the Mac Version of the Genie NOR the iOS version of the app. It just spins and spins and then says Login Failed. Router timed out.
There CLEARLY is something wrong with the apps connection with the new firmware. Hopefully you guys actually acknowledge it and fix it soon. I can't be the only one having this problem. Until then, back down to x.x.32
Wish I could help, but I'm having the same problem. I just "upgraded" from a 6th gen Airport Extreme because the idea of managing my network remotely from my phone was appealing. I tried a handful of other options, but finally gave the Netgear R8000 a shot because of mostly positive reviews.
Now I'm having the same problem where I can't login to the router from the Mac Genie app or from the iOS Genie app. I've tried restoring to defaults at least 5 times for this issue alone, un-registered and re-registered a handful of times, and completely removed the apps and re-installed them a few times as well - nothing has fixed this so far.
The idea of having to downgrade the firmware is not very appealing, as I understand there was a big security flaw with some previous version that was recently (?) fixed.
One last thing that bothers me is the lack of iOS/Android support for the VPN server - this was another reason why I chose this router. I run a VPN server on my local server, but the idea of running the VPN server from the router itself sounded nice. Then I found out that it doesn't support iOS or Android yet. Why? This seems like a pretty big miss on the Netgear end. Sure, there are third party firmware options, but I shouldn't have to seek those out and mess with the firmware to support something that should be supported by this router natively.
In the end, I'll give it a week to test run it, but so far it's just been one thing after another. Oh man, don't even get me started on how long it takes to boot up.
Part 2: Re-register fail
Just did a factory reset. Same issue. Will try to unregistered next. BTW this is what I see when I try to use the genie app ever since I upgraded to latest firmware. Two routers now show up. One has my serial number the other is N/A.
