I am currently trying to open a free OpenDNS account on Netgear Genie. I am using a Netgear R6100 router, and setting up the new account on Mac OS 10.10.5. My problem is after I enter my username, password, and email into the fields, it keeps telling me to enter a 6-20 character password. No matter what kind of 6-20 character password I put in the field, it keeps coming up with this and now I am stalled at this point trying to set up parental countrols. I closed both Netgear Genie and my browser to try to make this work, but to no avail. Anyone have an advice/assistance on this issue? Thanks!

I am having exactly the same issue with my ipad app as well as the netgear pc genie software, no matter what 6-20 character password I enter I get "Passwords must be 6-20 characters long" message.

I had the same problem using an 11 character password with one upper case, multiple lower case, some numerics and a special character. This didn't work. I then added more characters to make it a 15 character password ..... and that worked.

Has taken me an hour or two to create the free OpenDNS account in the Netgear Genie application on my PC.In the end, I used 16 characters and wrote the password into Notepad and used cut-n-paste.I suspect that problems may occur if the Genie Application is assuming a US keyboard as the "special" characters may not be "seen" the same as typed.After 25 years in TechSupport I have learnt to avoid the use of special characters in passwords - it can be very difficult to enter them on different keyboards. And there should _always_ be an option to show what is entered as is common these days on smart phones etc. I hope this helps other avoid this frustration. - jon

Spent and hour last night trying who knows how many passwords all with the right requirements and nothing happened, it wouldn't work. Then I found this thread this morning, created an 18 digit password by combining 2 of my most frequently used passwords and it worked. Someone needs to send a memo to Netgear that the minimum character count for the password is not 8...I'm sure a 15 character password works as others have said, but I need something I could remember. So to all who find this thread, you need to have at least 15 characters in your password and you need to have at least 1 of the each of the following characters in the 15: 1) A caplital letter2) A lowercase letter3) A number4) A special character !@#$%*() Hope this ends the frustration.

Hi Checkers, May I know if you are doing it through the NETGEAR Genie desktop app or did you log in to the routers UI through a browser? Have you tried using another computer or device? Regards, Dexter Community Team

Unable to create a free OpenDNS account

44 Replies

DexterJB
NETGEAR Moderator
Sep 23, 2015
Hi Checkers,

May I know if you are doing it through the NETGEAR Genie desktop app or did you log in to the routers UI through a browser? Have you tried using another computer or device?

Regards,

Dexter

Community Team
- Checkers
  Aspirant
  Sep 23, 2015
  I am doing it through the Netgear Genie that I downloaded onto my Mac last night. I have not used another computer because I do not want any of this on my childrens computer. Mine is the main one, and it needs to work off of mine.
  - DexterJB
    NETGEAR Moderator
    Sep 23, 2015
    Hi Checkers,
    
    It is okay for you to perform the account creation process using another computer or device since it will not treat that computer as the main computer which will have control of everything. This is for us to isolate if the issue is with the computer. Once you have successfully created your OpenDNS account, you may configure everything on your main computer.
    
    Regards,
    
    Dexter
    
    Community Team
jchop
Aspirant
Sep 28, 2015
I am also having the exact same problem.
- DexterJB
  NETGEAR Moderator
  Sep 28, 2015
  Hi jchop and churro,
  
  Please make sure the password must contain at least one uppercase and one lowercase letter. It should also contain at least one digit and one special character.
  
  Regards,
  
  Dexter
  
  Community Team
  - churro
    Initiate
    Sep 29, 2015
    That did it. Seems a little strict for a password for this. It would be nice if they mentioned all the requirements when one is registering. Right now it just says 6-20 characters and not that you need all the other requirements.
    
    Thanks.
JECaud
Aspirant
Oct 05, 2015
Same problem here. I'd read that someone else created an account with a15-character password, but that does not work for me, either, nor should it be a requirement. Any help on this? Thanks.
- DexterJB
  NETGEAR Moderator
  Oct 05, 2015
  Hi JECaud,
  
  Please make sure that your password contains at least one uppercase and one lower case letter. It must also contain at least one digit and one special character (for example: *,$, or !).
  
  Regards,
  
  Dexter
  
  Community Team
JonKemp
Initiate
Oct 15, 2015
Has taken me an hour or two to create the free OpenDNS account in the Netgear Genie application on my PC.
In the end, I used 16 characters and wrote the password into Notepad and used cut-n-paste.
I suspect that problems may occur if the Genie Application is assuming a US keyboard as the "special" characters may not be "seen" the same as typed.
After 25 years in TechSupport I have learnt to avoid the use of special characters in passwords - it can be very difficult to enter them on different keyboards. And there should _always_ be an option to show what is entered as is common these days on smart phones etc.

I hope this helps other avoid this frustration.

- jon
- losflemings
  Aspirant
  Oct 15, 2015
  Thanks for the tip. Finally took when I made one 17 characters long.
  
  DexterJBif the requirements are greater than 8 characters why does it keep saying I can make a password with 8 characters?
  
  Very frustrating
  - DexterJB
    NETGEAR Moderator
    Oct 15, 2015
    Hi losflemings,
    
    This is already being looked at and a fix should be in the works. We apologize for the inconvenience since this has just been recently implemented a part of improving the security feature. Rest assured, your feedback is noted.
    
    Regards,
    
    Dexter
    
    Community Team
CarlosG
Aspirant
Oct 25, 2015
Still not working to get control working.
The app do not connect to your open DNS account.
This was one of the reason to by this router, now it;s not working
- DexterJB
  NETGEAR Moderator
  Oct 26, 2015
  Hi CarlosG,
  
  We apologize for the inconvenience. This is currently being worked on. In the mean time, you can try logging in to your OpenDNS account using an iOS or MAC OS X device for you to be able to manage your LPC settings.
  
  Regards,
  
  Dexter
  
  Community Team
eaglesfan21
Aspirant
Nov 17, 2015
I can not reset my pass openDNS password. I clicked on the link "forgot password". I received an email with a link to reset the password for my openDNS account. When I click on the link I enter my user name and a new, random password that contains at least one upper, lower case digit, one number and one special character. However, I receive an error which states: "Invalid login. Please check your username and/or password."
- DexterJB
  NETGEAR Moderator
  Nov 18, 2015
  Hi eaglesfan21,
  
  Please try creating a password that is exactly 15 characters long and see if it works. You may also try using another device (smartphone, another computer).
  
  Regards,
  
  Dexter
  
  Community Team
MACnTAC
Aspirant
Nov 26, 2015
Also unable to create OpenDNS account, here are my stats:
Installed fresh version of Genie 2.4.16 on my Windows 10 machine;
Authenticated Genie against my Router R7500 running newest Firmware V1.0.0.94;
Entered into "Parental Controls" screen, clicked "No, I need to create a freee OpenEND account."
Requested a Username, reponsed with "Available!"
Entered a new password with two numerals, two Capletters, six lowerletters, and one "*"
Still gives me "Invalid password. The password must be between ... etc. ..."
Can you help?
- MACnTAC
  Aspirant
  Nov 26, 2015
  Just found the 15-letter requirement for passwords, so added three more Capletters. Was able to create an account.
vikaspalla
Aspirant
Nov 27, 2015
Iam filling all requirements for account what the app asking, even though it showing the same page ,I filled password with 10 characters I used special characters also
- DexterJB
  NETGEAR Moderator
  Nov 28, 2015
  Hi vikaspalla,
  
  1. Did your password work?
  
  2. Please try creating a password that is exactly 15 characters long.
  
  Regards,
  
  Dexter
  
  Community Team
Mizzlola
Aspirant
Dec 02, 2015
Same her. Trying with the genie iPhone 6 app, and with Safari. But not working and it keeps saying that either password is incorrect with the upper letter and the special signs I use. It's popping up an error every time .. Bad for nether to use an external service as opendns. I will return this router :(
Mizzlola
Aspirant
Dec 02, 2015
*netgear

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Unable to create a free OpenDNS account