Has anyone had the guts to try the Factory Reset on a Meural Canvas II? I've had nothing but trouble with mine and am tired of wasting my time. So I thought that while waiting 4-6 weeks for an actual solution from Support, I'd try a reset. My fear is that it'll take me back to where I have to reauthorize/register, etc. When I did this the first time, nothing worked right, I could not access my account yet was being charged for things I didn't want. This product is physically appealing, but the software must have been designed by the company president's 10-year old son--and poorly at that. There is no excuse for this buggy software, and I refuse to be their beta tester. Next trial will be getting a Return Merchandise Authorization. I'm glad I saved the box. (And no, I am not a stupid old fart. I'm old, sure, but I bought my first computer in 1980, have run multinational websites, and am now the head of a small IT department I know how things work. This product fails every test and SHOULD HAVE NEVER BEEN RELEASED.)

Same issues. I have a couple of these. When changing the wifi password the screen went into noman's land .. sorry.. "no-person's...i don't want to get canceled here. My support is expired, i do not have confidence if i pay for support it will get solved so...I pretty much have two frames that display a purple screen. I will keep them up for the ho;idays as conversation pieces when neighbors come over :) *Yes I followed the NetGear instructions.. Best of luck to all of you that change you wifi password !

The only way I got support was by posting @MeetMeural on Twitter. That didn't actually get support, but they DID ask for contact info and the opportunity to schedule a call. Good luck!

Just to make sure, perhaps you shouldRestart your Canvas, either by using the button on the frame or by unplugging and plugging it in again. Then use "Send to Canvas" to send one horizontal image.Then (if screen is still gray after 60 seconds or so) restart Canvas again.Cross your fingers.Did you have any luck contacting Meural via the info they provided? Support is shockingly bad. Like a lot of other companies, they're trying to increase profits by outsourcing support to other struggling users. Shame on them.

Notorious There is a setting that changes this behavior. Under the General section of the Canvas Settings in the app (at least in the Android app) there is a setting called Orientation Match. If you turn this to Off, the Canvas II will display all images no matter what the orientation of the picture or the Canvas. Note, I changed the Fill Mode setting to Contain in order to make sure images did not get chopped off when displaying.

Am unable to reconnect my Meural 227. It was working fine till yesterday, when I disconnected the power supply to change the position. After reconnecting to power, the Meural does not work. The screen seems to energise but remains grey.Trying to do a factory reset. Tried couple of times but did not succeed. Not sure, if I pressed the reset button correctly or if there is a different procedure.Any help will be highly appreciated.

Meural Factory Reset | NETGEAR Communities

17 Replies

MeOrMeural
Initiate
Dec 28, 2020
Same issues. I have a couple of these. When changing the wifi password the screen went into noman's land .. sorry.. "no-person's...i don't want to get canceled here.

My support is expired, i do not have confidence if i pay for support it will get solved so...I pretty much have two frames that display a purple screen.

I will keep them up for the ho;idays as conversation pieces when neighbors come over :)

*Yes I followed the NetGear instructions..

Best of luck to all of you that change you wifi password !
- Notorious
  Star
  Dec 28, 2020
  The only way I got support was by posting @MeetMeural on Twitter. That didn't actually get support, but they DID ask for contact info and the opportunity to schedule a call. Good luck!
- Christian_R
  NETGEAR Employee Retired
  Dec 29, 2020
  Hello MeOrMeural,
  
  Welcome to the community May you send me a private message with the following info and I'll see if support can reach out to you.
  
  Email:
  
  Phone:
  
  Preferred Contact Time: (including time zone)
  
  Regards,
  
  Christian
  - biswasg
    Tutor
    Dec 31, 2020
    Am unable to reconnect my Meural 227.
    It was working fine till yesterday, when I disconnected the power supply to change the position. After reconnecting to power, the Meural does not work. The screen seems to energise but remains grey.
    Trying to do a factory reset. Tried couple of times but did not succeed. Not sure, if I pressed the reset button correctly or if there is a different procedure.
    Any help will be highly appreciated.
bonnie1man
Initiate
Apr 24, 2021
We've had this for several years - lately it would keep going off necessitating a factory reset (model with button on the back) - we've reset it so many times that the little reset button broke off - now what do we do? It came on for a second at an easier outlet to do this reset procedure but when we unplugged it and plugged it back in the desired wall location - it never came on again - then we broke the reset button trying to reset it yet again. Please advise.
LuisLamim
Aspirant
Apr 22, 2025
I´ve the same problem since 5 years,
Very stupid software, I even could not delete the trial family pictures. I was sure it would be flexible to add and remove picture but not.
I´m very disappointed with this product as well.
- Notorious
  Star
  Apr 22, 2025
  One thing they don't tell you is that if you have both vertical and horizontal images, you'll have trouble. If your Meural is in a vertical (portrait) orientation and you try to show a horizontal (landscape) image, it doesn't inform you of the error; it just chokes and leaves you wondering what's wrong. Try putting all your vertical images in one set and all the horizontal into another.

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Meural Factory Reset