Hi just got the nighthawk mr60 wifi mesh with a router and two satellites. My windows machine never has a problem. My 2 mac laptops are often dropped, then when I do reconnect to the modem, it says it can't connect to the internet. Says it has an IP assigned but can't connect to internet.Is this a mac thing or a netgear-mac-support thing?? I'll return the whole system if I can't get it working soon - though I'd rather just get it working. Thanks for any tips, community!!

I'm seeing the exact same thing. I have 3 macbook pros and the all randomly drop the connection. It doesn't happen with any of my other devices including iPhone, Roku etc. However the MK63 has become basically uselesss because it badly affects my daughter who is online all the time for her college classes.

I have filed a support ticket for this issue. It would be good if the others who are seeing this issue also do so.

My office system is having the same issue!!! Why Netgear whyyyy do you do this to us! We pay for your items but you bring out crappy firmware! Fix this ASAP all my MacBooks won’t connect!!!

After going back and forth with support, I am returning this system to Costco. Support told me there is no bug in the firmware. They even said 1 router and 2 satellites might be too much for my home and maybe there was interference. So I removed the satellites. But then there were dead spots. So it seems CNET.com's review is correct. I shouldn't have ignored them. This model is an unreliable mesh system. I was hoping for the price, it would be usable. But this is not the case. I am still getting the exclamation marks on the wifi icon on my macbook pro and ipads sometimes. Also the connection drops periodically when moving about the house. The chromebook was not allowed to connect many times, and we had to restart the router to get a connection. So I have purchased and successfully testing the Eero's 3-pack mesh system. It works like a dream for the same price as Nighthawk Mesh 6 wifi at Costco. The Eero system always routes my devices to the best connection, and there have been zero dropped connections or connectivity issues. Great coverage in the house, garage, and yard. And the Eero user app is quick and robust. Netgear's is slow and glitchy.

I have the same issue with my Macbook Pro. I got this Mesh system two days ago. And two days in a row the issue has occurred where the router assigns an IP for my MacBook, but the next day the IP will not function. The exclamation point on MacBook wifi icon appears. The only solution is to reboot the router to get a functional IP. Let's see if it happens tomorrow.

Nighthawk Mesh 6 wifi dropping macbooks only, can't reconnect - windows not a problem

35 Replies

jc_cornwell
Initiate
May 25, 2020
Just to add a little more detail... I was on my windows machine next to the missus using her mac. All of a sudden she was dropped, I was not. I "forgot" the network on her mac and reconnected with fresh password request. It connects to modem, but then gives the "can't connect to internet error". Haven't been able to connect since. ALSO - exact same thing happens on another macbook my daughter uses - sometimes magically connects, sometimes will never connect, with same IP address error.
- araghava
  Star
  May 26, 2020
  I'm seeing the exact same thing. I have 3 macbook pros and the all randomly drop the connection. It doesn't happen with any of my other devices including iPhone, Roku etc. However the MK63 has become basically uselesss because it badly affects my daughter who is online all the time for her college classes.
- hocalbee
  Aspirant
  Aug 01, 2020
  Same issue here! My iPad 2019 drops wifi connectivity when moving from satellite to router or vice versa. It only resumes after disable/enable wifi in iPad. Other devices also experience this randomly including ThinkPad T490s, iPhone XR
Poynter-2
Guide
May 27, 2020
I have the same issue with my Macbook Pro. I got this Mesh system two days ago. And two days in a row the issue has occurred where the router assigns an IP for my MacBook, but the next day the IP will not function. The exclamation point on MacBook wifi icon appears. The only solution is to reboot the router to get a functional IP. Let's see if it happens tomorrow.
- araghava
  Star
  May 27, 2020
  I have filed a support ticket for this issue. It would be good if the others who are seeing this issue also do so.
  - Poynter-2
    Guide
    May 27, 2020
    Will do
Sevo123
Apprentice
Jun 14, 2020
My office system is having the same issue!!! Why Netgear whyyyy do you do this to us! We pay for your items but you bring out crappy firmware! Fix this ASAP all my MacBooks won’t connect!!!
btreu
Initiate
Aug 01, 2020
I have the same problem with my 2018 MacBook Pro and the Orbis. Not the same as the same product as the Nighthawk, I know, but this has been awful for a month or more.

It’s reached the point where I have done totally fresh installs/factory resets on everything.

No improvement.
- jaycamcat
  Aspirant
  Aug 14, 2020
  I have the same exact issue. I can't believe this.
  
  I've been countless hours on hold and talking to tech support multiple times.
  
  They've tried everything: changing wireless channels, updating firmware, disabling wifi 6 (ax), nothing has worked.
  
  This happens on my macbook, iphone, ipad. All these devices work just fine with all the other hundreds of wifi connections I've used.
  - btreu
    Initiate
    Aug 14, 2020
    So this sort of issue seems to exist across all netgear models, and it seems to be something that happens in combination with the way netgear products interact with the Mac OS and iOS, and what gets stored in PRAM and NVRAM.
    
    Resetting both these in my devices helped/solved the issue and significantly improved network performance.
    
    Discussions with Apple about what might be going on were responsive.
LR2021
Aspirant
Jan 12, 2021
Same happening to my MAC!
LR2021
Aspirant
Jan 12, 2021
Same happening here. My MAC looks connected with all bars full, yet, web pages say no internet. I find turning wifi off and on again seems to work.
pbredenberg
Aspirant
Feb 01, 2021
I'm having the same issue using 5GHz network with my MacBook Air 2020 M1. During video calls when connected to 5GHz, internet connection locks up constantly. I'm going to try a firmware update as I see one is available for my model.
skander
Aspirant
Feb 03, 2021
Just adding one more to the queue with the same issues as all the others. Bought a RAX45 Nighthawk last week after our ISP provided router crapped out. I have a work PC and the router works fast and reliably. My spouse has a Mac for work- the router drops zoom calls regularly and is near unusable. Very disappointed and planning to return the product. Extremely frustrating
- diogormendes
  Follower
  Jul 15, 2022
  Having the same issue here. How annoying !! If I read this before buying 😞

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Nighthawk Mesh 6 wifi dropping macbooks only, can't reconnect - windows not a problem